What is Fantastico De Luxe ?
  Fantastico De Luxe is the leading auto installer for cPanel servers. It provides end users the ability to quickly install most of the leading open source...

OSCommerce FAQ: Warning: I am able to write to the configuration file configure.php
OSCommerce FAQ: Warning: I am able to write to the configuration file Sometimes on a new osCommerce installation the following message appears at the top of the...

Outlook Express FAQ: OE will receive emails but not send any
There are 6 known reasons for MS-OE to be able to collect email ( POP 3 ) but not be able to send email ( SMTP ) and they are ALL configuration issues at your end,...

How do I get to your London DataCentre (datacenter) ?
How to get to our Primary London DC @ Legend IPHouse (IPHouse-2) Othello Technology Systems Ltd IPHouse 2 Units 1 & 2 14 Lanrick Road London E14 0JF United...

Email is not working, why dont I get emails ?
That covers rather a large amount of potential errors and configuration issues. Please remember, the more information/detail about a problem you can provide:...

How do I setup email in Outlook / Outlook Express @mydomainname.co.uk ?
Basic email setup with Microsoft outlook Express Start Outlook Express, then, from the top menu click on Tools then Accounts and an Internet Accounts dialog box...

Who are your transits / network carriers?
We use multiple network carriers and internet exchanges for our connectivity. These include: Carrier Speed PoP/Provider...

How do I access my email account from my mobile phone / pda using WAP or GPRS ?
Note: Your device might use slightly different descriptions for some of the terms Firstly you will need to determine the IP address of mailserver handling your...

Which applications can come with my Ensim hosting account ?
Certain Ensim based packages come with the PowerTools including: Crafty Syntax Live Help 2.7 (1.0-1) Live help chat system. Formmail PHP Script 4.2b...

How do I configure / use / install / upload FormMail.pl ?
due to the sheer number of people who cannot seem to get formmail.pl to work... Firstly you MUST ensure that you are using the latest version of FormMail.pl from the...

Outlook Express FAQ: How do I setup email in OE ?
How to set up your email addresses Please follow the 6 easy steps below... Open Outlook Express. (Its better to set up your email addresses offline). Go to the...

What is your address ?
As an international company we have a variety of addresses, depending on what is being sent and which of our various Points of Presence in each country it is destined for....

Why can't I send email ? How do I setup outbound SMTP ?
Othello Technology Sytstems Ltd secure our outbound mail servers to only allow valid email users to send email through our systems. This prevents Scumbag Spammers, from...

What payment options do you accept ? How can I pay ?
We currently accept a number of payment methods: Credit Cards Visa MasterCard Debit / Charge...

I am getting the error "Relaying Denied" or " 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)" when I try to send mail through my email program
Relaying Denied Error 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) This message is generated when your mail client has not properly...

What payment options do you accept ? How can I pay ?

How do i cancel my account ?

Can I have a VAT Invoice ?

Do you charge VAT ? Who gets charged Value Added Tax (Sales Tax) ?

How do I order Addons like more IP Addresses, extra Bandwidth/Transfer, additional Disk etc.

Where do I send cheque payments?

How do I change an SQL Server DB to Simple Backups

How do I access phpMyAdmin?

How do I access SmarterMail (webmail) on DotNetPanel (DNP)?

How do I access SmarterStats (DotNetPanel)?

Thunderbird FAQ: How do I setup email in Thunderbird?

How can I transfer my domain to you?

How can I change my domain TAG?

What is your Nominet IPS TAG (IPS-TAG) ?

My website is down...