What types of scripting do you support ? What scripts can I use ?

Depending on your choice of hosting plan, our sytems can support:

• Perl
• SSI
• PHP3
• PHP4
• PHP5
• ASP
• ASP.Net
• IHTML
• Java
• Ruby
• Ruby on Rails

The type of scripting available depends on your hosting plan, if you need more help, please contact the sales team and they will be able to advise.

What is ADSL ?

It is permanently 'switched on', unlike normal dial up access and is asymmetric in that it uses most of the available bandwidth downstream (towards you) to make collecting your email and browsing the web as fast as possible.

This makes it particularly suitable for end-users who expect to receive more data than they transmit, use of corporate intranets, and reception of digital audio-visual material (streaming media).

The technology also supports a statndard analogue connection (voice line) on the cable, which enables you to make voice or fax calls simultaneously with internet access.

ADSL (BroadBand) can be enhanced with additional services like Connect::VoIP (Voice over IP) giving you a cheaper telephone calls, conference calling and many more features.

What are the benefits of ADSL based services for Home and Business ?

• download Speed. ADSL provides high-speed digital access - upto 150 times faster than a standard 56K modems. Download speeds of 8Mb/s are now possible from Othello Technology Connect::ADSL-Max services
• Use VoB (Voice over BroadBand) to obtain free calls to other VoB users.
• Save time - Connect:ADSL is "Always On" - you no longer have to waste valuable time obtaining a dial-up connection.
• Use the phone and internet at the same time - ADSL does not affect the normal telephone, so you can make and receive telephone calls or faxes whilst you’re online.

Additionally, ADSL based services will allow SME's and Corporates to:

• All the benefits of Home Users
• Take full advantage of broadband capabilities.
• Offer innovative services to your end user base.
• Extend the reach of your Intranet to encompass your remote teleworkers and satellite offices.
• Manage and predict your costs with the flat rate charging scheme

What can I used my ADSL connection for ?

• Internet access
  The access speeds available with ADSL available make it practical for web sites to carry more multi-media rich information such as embedded video clips, animations and good quality audio - significantly enhancing the online experience
• Intranet access
  Fast access to the Intranet makes teleworking an attractive option - which in turn can bring benefits to both the organisation and the individual
• Media Services
  Online TV and Radio based services can be used to deliver interactive applications over ADSL - such as real time video and audio.

Can I get BroadBand where I am ?

1. You must be a BT telephone subscriber
   You must have a valid contract for the use of a BT analogue direct exchange line forming part of the BT network over which the ADSL service will be provided. Note that if you rent your premises, you must have a valid contract for a BT or Calls & Access provided PSTN line. It is not suitable that the contract be held with your landlord rather than yourself.
   What does all that mean ? Simply that *you* must have a BT Line and are responsible for paying the BT telephone bills.
2. Whether BT has upgraded your telephone exchange to ADSL technology
   It is expected that by the end of March 2006 *all* BT Exchanges countrywide will be Connect::ADSL compatible.
3. How far you are from the local BT Telephone Exchange
   ADSL Speeds are dependant on the length of the copper wires connecting you to the telephone exchange - the further you are, the slower the DSL connection will be.
4. That there are no incompatible services on your PSTN line
   Redcare, Alarm lines, ISDN, low-user tarrifs and certain types of internally wired telphone extensions can stop you receiving ADSL
5. That you have sufficient mains power sockets close to the telephone master box.
   Some installations require BT to fit NTE (Network Terminating Equipment) in your premises, you must have a 13amp power outlet within 2 metres of where the phon-line enters the property

What services on my BT line are incompatible with ADSL ?

• Subscriber private metering
• 30k loop
• Private circuits
• Red ABC
• RedCare
• Meterpulse facility
• PBX lines
• Alarm systems

Is my fax compatible ADSL ?

There is no reason why your fax would not work after upgrading to ADSL.

You WILL have to install an ADSL filter to the telephone socket connecting your FAX to the BT Box.

Will ADSL affect my normal voice telephone connection ?

There is no reason why your normal telephone would not work after upgrading to ADSL.

You WILL have to install an ADSL filter to the telephone socket connecting your phone to the BT Box. You may notice a slight change to how your telephone voice sounds at the other end after you have ADSL installed. This is normal for ADSL lines and is not in anyway a fault or something that can be recified.

Your telephone Answering machine similarly will continue to work, but MUST be connected to an ADSL Filter before plugging into the BO Box, to stop feedback being recorded.

Will ADSL affect my burglar alarm, monitoring service or security system ?

You should obtain a separate telephone line for such critical services, and keep your normal telephone line for ADSL and voice-calls.

Can you help / migrate my accounts / websites /emails / databases ?

• reseller with root access
• had a VPS
• were on a dedicated server

If it was a different control panel, or you didnt have full root access then we can advise only, and cannot guarantee a successful transfer.

How do I order Addons like more IP Addresses, extra Bandwidth/Transfer, additional Disk etc.

Currently you can order:

• Servers: KVMoIP, IP Addresses, Private VLANS, Cable sets
• VPS: IP Addresses, Private VLANS
• Hosting: SSL Certifcates, Dedicated IP Addresses, Priavte Nameservers

1. Login to the My:Othello Client Portal at http://my.othellotech.net
2. Click on the link for "My Products" to see a list of your Servers / Collocation / Reseller / Shared Hosting Accounts.
3. Click on the "[View Details]" button next to the item you wish to order additional features for.
4. Click on "Account Addons" to view and order the available extras for that product.

How do I get SSH / Shell access to my hosting plan ?

To get Jailed SSH access enabled for your account for the rapid deployment and configuration of Ruby and Ruby on Rails applications...

• Create a support ticket for the Host Support Team, attaching a scan of a Utility Bill and (photographic) proof of ID
• Create a support ticket for the Host Support Team, include the date and time and incoming number used to fax a Utility Bill and (photographic) proof of ID

Acceptable forms of ID include
* Passport
* Photo Driving Licence
* Staff Pass (.sch.uk, .nhs.uk, .police.uk, .gov.uk, .ac.uk validated email addresses *ONLY*)

We will enable your jailed shell access for you on verification on of your hotsing account information and validation of the prrof of identity.

What Ruby Gems are installed on the Ruby and Ruby on Rails (RoR) Developer Hosting plans ?

Ruby Version: 1.8.6
Rails Version: 2.0.2

The following Ruby Gems are installed as standard on the Othello::Hosts::Business hosting packages for use in your Ruby and Rails applications...

• actionmailer
• actionpack
• actionwebservice
• activerecord
• activesupport
• fcgi
• feedtools
• gnuplot
• mysql
• payment
• rails
• rake
• sources

The following Ruby Gems are installed as standard on the Othello::Hosts::Developer hosting packages for development of your Ruby and Rails applications...

• actionmailer
• actionpack
• actionwebservice
• activerecord
• activesupport
• fcgi
• feedtools
• gnuplot
• mysql
• payment
• rails
• rake
• sources

New gems now available for developers...

• bluecloth
  BlueCloth is a Ruby implementation of Markdown, a text-to-HTML conversion tool for web writers. Markdown allows you to write using an easy-to-read, easy-to-write plain text format, then convert it to structurally valid XHTML (or HTML).
• daemons
  A toolkit to create and control daemons in different ways
• gem_plugin
  A plugin system based only on rubygems that uses dependencies only
• htmltools
  This is a Ruby library for building trees representing HTML structure.
• tidy
  Ruby interface to HTML Tidy Library Project
• uuidtools
  Generation of UUIDs.
• xml-simple
  A very simple API for XML processing.

Shared/Virtual Hosting Mailing Policy and Limits.

Mail Limits

SMTP/Outbound

There is a 300 per hour email limit per domain. This limit is applied towards mailman mailing lists, php scripts, and local smtp connections (standard email connections).

If you send over this amount in any hour most of the e-mails will bounce back with a undeliverable error or be silently discarded.

POP3/Inbound

Our servers have a limit set of 30 pop checks per hour per domain. If you attempt to exceed this you will get a connection refused or wrong password / login incorrect error message. Simply wait for an hour and your account will automatically be unlocked - there is no need to contact support.
To prevent this from happening again please ensure and automated mailbox checking (in your local mail server or mail program [i.e. Outlook etc]) is set to no more frequently than 10 minutes.

Mailing Lists Rules

1. Anytime you send a message to your mailing list, no matter how large the list of recipients, you must throttle the sending. We recommend you throttle your mail program to a maximum of 1 email every 10 seconds (i.e. 360 messages/hour).
   If the mailing list software you're using does not allow you to throttle you must switch to something that does . We recommend phplist which can be found in your control panel under fantastico for free/open-source users with lists upto 1000 addresses, and Active Campaign 1-2-All for commercial use.
   
   If your mailer is not set to throttle and you try sending to a list of 1000, the server will try sending all 1000 in 1 second which is simply not possible. This will cause the server load to go up significantly, causing all processes to slow down. Any domain which causes a servers load to go > 1.0 will be automatically suspended, the process terminated. Therefore if you choose not to throttle your mailing list you will most likely be spending the next 24 hours suspended for crashing the server.
2. Any mailing list processes should be sent during off-peak times to prevent your normal mail send/recieve slwoing down. Off-peak is defined as 8pm to 8a Monday to Friday and all day Saturday and Sunday.
3. You are EXPRESSLY FORBIDDEN to mail to a mailing list you were given or purchased.
   No matter how it was sold to you, THIS IS SPAMMING because they never agreed to you personally sending them mail, and will not be tolerated. We do not care how you attempt to justify it - sending spam will result in the immediate termination of your hosting account account with no refund.
4. Unsolicited bulk email being sent from your account is notacceptable and could result in termination of your hosting account. ISPs take a zero tolerance stance against sending of unsolicited commrcial or bulk emails.
5. Any mailling list which has international recipients MUST comply with all guidelines set forth by the CanSpam legislation - see US CANSPAM
6. No Direct SMTP mailers are allowed - for example DarkMailer.
   Any mail that is sent through our servers *MUST* be relayed through the local Mail Transfer Agent / MTA (localhost:25) for virus scanning, spam checking and delivery by our mail servers.
7. All recipients of your mailing list must have explicity agreed to be emailled by you.
   You agree unconditionally to...
   • act within 1 working day to remove anyone requesting an unsusbcribe
   • include details of the unscribe technology in every mailing
   • handle any and all sam complaints by removing the email address *permamently*

I didnt get your welcome email - where has my signup email gone ?

Make sure you add billing@othellotech.net to your email whitelists or "buddy list".

How to add us to your Yahoo whitelist:

1. Open your Yahoo mailbox
2. Click "Mail Options"
3. Click "Filters"
4. Next, click "Add Filter"
5. In the top row, labeled "From Header:" make sure "contains" is selected.
6. Click in the text box next to that drop-down menu, and enter the address billing@othellotech.net
7. At the bottom, where it says "Move the message to:" select "Inbox" from the menu.
8. Click the "Add Filter" button again.

For AOL, here's how to receive our emails:

1. Go to "Mail Controls"
2. Select the screen name we're sending your e-mail to
3. Click "Customize Mail Controls For This Screenname."

1. Click "Next" until the Save button shows up at the bottom
2. Click "Save."

To receive our emails with Hotmail, please follow these steps:

1. Click the "Options" tab
2. Under "Mail Handling" select "Safe List"
3. In the space provided, enter the address billing@othellotech.net
4. Click "Add"
5. When you see the address you entered in the Safe List box, click "OK.
6. Repeat for support@othellotech.net

What is SHOUTcast ?

SHOUT cast uses MP3 encoding of the audio content and HTTP as the transport protocol to broadcast Internet Radio over the web.

OthelloConnect.net - ADSL / SDSL / DialUp / VoIP

Can I change the speed of my broadband ?

How fast can my broadband go / whats the fastest broadband ? What speed is Connect::ADSL ?

Presently this is

• ADSL (Std): 2Mb/s download 256Kb/s upload
• ADSL (Max): 8Mb/s download 1024Kb/s upload
• SDSL (Std): 2Mb/s download 2Mb/s upload
• SDSL (Ext): 8Mb/s download 8Mb/s upload

Using bonded-ADSL it is now possible to link upto 4 separate ADSL Lines from the same provider into an aggreagte broadband service, capable of 4 times the speed ...
Fixed : 8Mb/s download, 1Mb/s upload !

ValueADSL.co.uk is one of the select few ISPs able to offer a fully managed bonded ADSL service of 2, 3 or 4 connections, including

• telephone line provision
• adsl activation and ongoing rental
• broadband bonding hardware
• installation and configuration service
• ongoing support

Please contact the sales team to discuss your requirements.

How quickly can I get broadband ?

Can I switch to your broadband ?

ValueADSL.co.uk are very happy for you to upgrade your existing broadband by migrating to our high-speed, low-contention services.

Please contact sales to discus your requirements. Unlike many providers we can also provision your new service as any of our products, not just like-for-like, saving you the time, expense and downtime of a regrade.

How to Use Connect::VOIP with your existing SIP device ...

If you need help entering the configuration into your SIP device, please check the manual that came with your SIP phone or router.

Settings

In order to call via the Connect::VOIP network, enter these settings...

Codecs Supported

• G.711 (64 kbps)
• G.726 (32 kbps)
• G.729 (8 kbps)
• G.723 (5.3 & 6.3 kbps)
• GSMFR (13.2 kbps)

What is ADSL ?

It is permanently 'switched on', unlike normal dial up access and is asymmetric in that it uses most of the available bandwidth downstream (towards you) to make collecting your email and browsing the web as fast as possible.

This makes it particularly suitable for end-users who expect to receive more data than they transmit, use of corporate intranets, and reception of digital audio-visual material (streaming media).

The technology also supports a statndard analogue connection (voice line) on the cable, which enables you to make voice or fax calls simultaneously with internet access.

ADSL (BroadBand) can be enhanced with additional services like Connect::VoIP (Voice over IP) giving you a cheaper telephone calls, conference calling and many more features.

What are the benefits of ADSL based services for Home and Business ?

• download Speed. ADSL provides high-speed digital access - upto 150 times faster than a standard 56K modems. Download speeds of 8Mb/s are now possible from Othello Technology Connect::ADSL-Max services
• Use VoB (Voice over BroadBand) to obtain free calls to other VoB users.
• Save time - Connect:ADSL is "Always On" - you no longer have to waste valuable time obtaining a dial-up connection.
• Use the phone and internet at the same time - ADSL does not affect the normal telephone, so you can make and receive telephone calls or faxes whilst you’re online.

Additionally, ADSL based services will allow SME's and Corporates to:

• All the benefits of Home Users
• Take full advantage of broadband capabilities.
• Offer innovative services to your end user base.
• Extend the reach of your Intranet to encompass your remote teleworkers and satellite offices.
• Manage and predict your costs with the flat rate charging scheme

What can I used my ADSL connection for ?

• Internet access
  The access speeds available with ADSL available make it practical for web sites to carry more multi-media rich information such as embedded video clips, animations and good quality audio - significantly enhancing the online experience
• Intranet access
  Fast access to the Intranet makes teleworking an attractive option - which in turn can bring benefits to both the organisation and the individual
• Media Services
  Online TV and Radio based services can be used to deliver interactive applications over ADSL - such as real time video and audio.

Can I get BroadBand where I am ?

1. You must be a BT telephone subscriber
   You must have a valid contract for the use of a BT analogue direct exchange line forming part of the BT network over which the ADSL service will be provided. Note that if you rent your premises, you must have a valid contract for a BT or Calls & Access provided PSTN line. It is not suitable that the contract be held with your landlord rather than yourself.
   What does all that mean ? Simply that *you* must have a BT Line and are responsible for paying the BT telephone bills.
2. Whether BT has upgraded your telephone exchange to ADSL technology
   It is expected that by the end of March 2006 *all* BT Exchanges countrywide will be Connect::ADSL compatible.
3. How far you are from the local BT Telephone Exchange
   ADSL Speeds are dependant on the length of the copper wires connecting you to the telephone exchange - the further you are, the slower the DSL connection will be.
4. That there are no incompatible services on your PSTN line
   Redcare, Alarm lines, ISDN, low-user tarrifs and certain types of internally wired telphone extensions can stop you receiving ADSL
5. That you have sufficient mains power sockets close to the telephone master box.
   Some installations require BT to fit NTE (Network Terminating Equipment) in your premises, you must have a 13amp power outlet within 2 metres of where the phon-line enters the property

What services on my BT line are incompatible with ADSL ?

• Subscriber private metering
• 30k loop
• Private circuits
• Red ABC
• RedCare
• Meterpulse facility
• PBX lines
• Alarm systems

Is my fax compatible ADSL ?

There is no reason why your fax would not work after upgrading to ADSL.

You WILL have to install an ADSL filter to the telephone socket connecting your FAX to the BT Box.

Will ADSL affect my normal voice telephone connection ?

There is no reason why your normal telephone would not work after upgrading to ADSL.

You WILL have to install an ADSL filter to the telephone socket connecting your phone to the BT Box. You may notice a slight change to how your telephone voice sounds at the other end after you have ADSL installed. This is normal for ADSL lines and is not in anyway a fault or something that can be recified.

Your telephone Answering machine similarly will continue to work, but MUST be connected to an ADSL Filter before plugging into the BO Box, to stop feedback being recorded.

Will ADSL affect my burglar alarm, monitoring service or security system ?

You should obtain a separate telephone line for such critical services, and keep your normal telephone line for ADSL and voice-calls.

What is the minimum ADSL / SDSL / Leased Line period ?

• Connect::ADSL
• Connect::SDSL
• Connect::LeasedLine

Should your line be disconnected by BT during your 12 month contract period, you will immediately become liable for the remainder of the contract term.

Who do I report ADSL / SDSL / Leased-Line faults to ?

We will then perform a number of line tests to determine the nature of the fault, and escalate to the appropriate internal department or external company.

The only exception to this is if the fault affects yor voice telephony services, in which case you should report the fault to BT in the normal manner

What are the ADSL contention ratios ? Explain contention ...

Can you explain how the contention ratios work ?

At peak times if *everyone* who has ADSL at that exchange are connected at the same time, it means you will be guaranteed only 1/Nth of the connection speed you are subscribing to. Where N is the contention level.

Home ADSL
50:1
The BT Exchange connection can be shared by upto 50 concurrent users (N = 50)

Low-Contention Home ADSL
40:1
The BT Exchange connection can be shared by upto 40 concurrent users (N = 40)

Business ADSL
20:1
The BT Exchange connection can be shared by upto 20 concurrent users (N = 20)

Low-Contention Business ADSL
10:1
The BT Exchange connection can be shared by upto 10 concurrent users (N = 10)

Uncontended ADSL
1:1
The BT Exchange connection is *exclusive* to you and not shared by other users (N = 1)

Each connection being is given its own port on the exchange terminating equipment (DSLAM) for that contention service, so it has no effect on your business DSL connection how many home users connect to the exchange.

How do I improve my VoIP call quality ?

1. Upgrade Your Internet Connection
   VoIP is highly dependent on data-transfer speed (upload and download). If experience hissing or pauses during a Connect::VoIP call then the first thing to examine is your ISP connection. Switching to an Othello Technology Connect::ADSL service from an over-crowded generic ISP will enhance your data-transfer rates and reduce hops to the VoIP services
2. Improve Your Contention Ratio
   Contention is the number of people connecting to the internet through the same BT Exchange conection. At any given time there will be many other users connected to the same equipment, and the more users connected and downloading simultaneously the slower your service will operate. Many ISPs run contention as high as 400:1 - yes 400 users sharing the same BT connection ! Pipex, AOL, Wanadoo are set at 100:1
   Switching to a low-contention Connect::ADSL service, or upgrading your existing ISP connection to a lower contention ratio will improve performance - for effective VoIP we recommend 40:1 or less (1:1 DSL being the absolute best)
3. Optimise your Configuration
   A typical home computer is little short of appallingly optimised. M$-Windows and Mac OS X are by default poorly setup to handle the transfer rates of a broadband connection. There are many free applications which will change your networking settings enabling the best use of the internet.
   Try:
   • Broadband Optimzer (OS X)
   • SG TCP Optimizer or Web Optimizer (Windows)
4. Upgrade Your VoIP Phone
   If you are using a soft-phone (computer based voip) rather than a handset, then make sure you upgrade to the latest version. Never rely on beta software, use only released stable releases. Keeping your software up to date allows you to experience mprovements in the codecs (compression/decompression) technology used for your calls. Selecting a high-quality headset makes soft-phone voice quality (spoken and listened to) as clear as standard PSTN landlines.
   For soft-phones, we recommend using an ethernet link not wifi, to ease processing requirements on your workstation/laptop, this reduces interference and significantly improves the codec processing.
   
   If you are using a VoWiFi handset (phone that uses a wireless network to make a call) then the greatest improvement to call quality is to improve the strength of your WiFi signal.
   
   If you are using Connect::VoIP with a standard telephone and adapter, switching to a quality DECT VoIP phone, from an Argos £4.99 unit makes a huge difference. Another advantage of using a DECT phone and adapter is that you can still make an emergency call or standard landline calls in the event your internet connection is unavailable.
   
   
5. Reduce Simultaneous Connections/Calls
   A VoIP call requires 32Kb/s dedicated bandwidth, So multiple simultaneous calls or using your conection for BitTorrent/FTP/iTunes etc will deteriate the call quality. So pause downloads etc whilst calling, and limit calls over ADSL to a maximum of 4 at the same time.
   A call can drop out completely or experience noticable delays while media is downloading, simply because the connection cannot handle so much data or so many packets. Stop any non-essential internet traffic while you make your calls, or get a dedicated Connect::ADSL line for business VoIP calls.

Why does my email not arrive at hotmail ? Missing / Lost emails to xyz@hotmail.com

It is NOT going to be, and never has been a problem with any of our servers or services ... EVER.

We cannot fix something which is another ISPs issue.

THESE ARE ALL HOTMAIL *PROBLEMS* SO PLEASE CONTACT THEM AND NOT US FOR SOLUTIONS

The emails will be delivered quite correctly to Hotmail (unless they 're incoming mailservers are down yet again - Hotmail.com are averaging 3 outages a day as at 1st August 2007 ! In which case our correcty configured and managed email servers will keep trying until MSN email servers come back online again)

For some idea just how bad Hotmail's systems are for delivering email see Hotmail Fail To Deliver Email

The decision on what happens to your emails now they have been delivered to hotmail are 100% entirely down to them and there is NOTHING we can do to change their system(s).

In many cases of claims of mail not arriving at xyz@hotmail.com it is most often because it has been caught by the hotmail aggresive junk filter - junk being a good description for the hotmail technologies !.
Almost 90% of all VALID mail sent to hotmail addresses goes into the junk folder or simply vanishes ...

• Any mail generated by an online application/webform/script from a server not running Microsoft Windows is automatically considered junk.
• Any mail sent by anything other than a Microsoft email program like Outlook or O-Express is automatically considered junk.
• Any mail when hotmails servers are under load and too busy to check the sender is automatically considered junk
• Any mail sent during one of hotmail's 3 times a day 'hiccups' is simply lost with no warning or explanation.

If by some miracle your email is still considered valid after all that, then the final test is if someone (not necessarily the recipient of your current email) has once tagged an email you sent as spam because they are either

•  they have not deleted the unwanted mail
•  or not differentiated between real spam and emails they do not want to read

 Here are the tools to help you "investigate" and troubleshoot the issue...

MSN's Email Wizard

M$ guidlines

Hotmail troubleshooting

THESE ARE ALL HOTMAIL *PROBLEMS* SO PLEASE CONTACT THEM AND NOT US FOR SOLUTIONS

What does ADSL stand for?

Why is ADSL asymmetric?

Why is OthelloConnect.net :: ADSL better than a standard modem and telephone line?

Can I still use my telephone with OthelloConnect.net :: ADSL ?

Will I need a new number with OthelloConnect.net :: ADSL ?

Do I need a new line for OthelloConnect.net :: ADSL ?

What equipment will I need for OthelloConnect.net :: ADSL ?

What computers is OthelloConnect.net :: ADSL compatible with?

Connect::Voip - IP Based Telephony

How do I improve my VoIP call quality ?

1. Upgrade Your Internet Connection
   VoIP is highly dependent on data-transfer speed (upload and download). If experience hissing or pauses during a Connect::VoIP call then the first thing to examine is your ISP connection. Switching to an Othello Technology Connect::ADSL service from an over-crowded generic ISP will enhance your data-transfer rates and reduce hops to the VoIP services
2. Improve Your Contention Ratio
   Contention is the number of people connecting to the internet through the same BT Exchange conection. At any given time there will be many other users connected to the same equipment, and the more users connected and downloading simultaneously the slower your service will operate. Many ISPs run contention as high as 400:1 - yes 400 users sharing the same BT connection ! Pipex, AOL, Wanadoo are set at 100:1
   Switching to a low-contention Connect::ADSL service, or upgrading your existing ISP connection to a lower contention ratio will improve performance - for effective VoIP we recommend 40:1 or less (1:1 DSL being the absolute best)
3. Optimise your Configuration
   A typical home computer is little short of appallingly optimised. M$-Windows and Mac OS X are by default poorly setup to handle the transfer rates of a broadband connection. There are many free applications which will change your networking settings enabling the best use of the internet.
   Try:
   • Broadband Optimzer (OS X)
   • SG TCP Optimizer or Web Optimizer (Windows)
4. Upgrade Your VoIP Phone
   If you are using a soft-phone (computer based voip) rather than a handset, then make sure you upgrade to the latest version. Never rely on beta software, use only released stable releases. Keeping your software up to date allows you to experience mprovements in the codecs (compression/decompression) technology used for your calls. Selecting a high-quality headset makes soft-phone voice quality (spoken and listened to) as clear as standard PSTN landlines.
   For soft-phones, we recommend using an ethernet link not wifi, to ease processing requirements on your workstation/laptop, this reduces interference and significantly improves the codec processing.
   
   If you are using a VoWiFi handset (phone that uses a wireless network to make a call) then the greatest improvement to call quality is to improve the strength of your WiFi signal.
   
   If you are using Connect::VoIP with a standard telephone and adapter, switching to a quality DECT VoIP phone, from an Argos £4.99 unit makes a huge difference. Another advantage of using a DECT phone and adapter is that you can still make an emergency call or standard landline calls in the event your internet connection is unavailable.
   
   
5. Reduce Simultaneous Connections/Calls
   A VoIP call requires 32Kb/s dedicated bandwidth, So multiple simultaneous calls or using your conection for BitTorrent/FTP/iTunes etc will deteriate the call quality. So pause downloads etc whilst calling, and limit calls over ADSL to a maximum of 4 at the same time.
   A call can drop out completely or experience noticable delays while media is downloading, simply because the connection cannot handle so much data or so many packets. Stop any non-essential internet traffic while you make your calls, or get a dedicated Connect::ADSL line for business VoIP calls.

OthelloNames.net - Domain Name Registration and Management

How long should it take DNS to propagate throughout the Internet ?

In order to reduce traffic (and therefore cost) a number of ISPs including:

• NTL
• Demon
• Wanadoo

This can further extend DNS resoliution times by anything upto a week.

You can check the current DNS settings for your domain at
DNS Report

Can i keep my domain with xyz registrar ?

We would of course prefer to have your domain in our management systems, so that we can resolve any issues that arise, and that way you only have 1 a$$ to kick if something goes wrong, but we fully understand that it is your domain and you should determine which organisationis responsible for renewals etc.

To utilise your domain with our services only requires that you either:

1. set your nameservers to the appropraite NS for the services you require or
2. add the necessary A/MX/PTR records to your own nameservers for DNS to work

How can I transfer my domain to you?

I want to register a domain that has expired, but it says domain not available.

How can I change my domain TAG?

What does the transfer email look like?

What is your Nominet IPS TAG (IPS-TAG) ?

Can I register just a domain?

Can I register just a domain?

Yes you can register just a domain without any associated hosting services at OthelloNames.net Domain Registration

I was a DC-DOMAINS.com (dc domains .com) customer - how do I manage, update, see or renew my domain ?

DC-Domains.com has become OthelloNames.net

To self-manage your existing domain names visit the new Client Portal at http://my.othellotech.net/
- it uses the same details you used at dc-domains.com (email address and password)

You can click "My Domains" and see a list of your currently owned domain names and on each you want to change click "View Details" and then the renew button, or you can wait until 21 days before expiry and you'll get an automated invoice to pay

If you would like them to "auto-renew" you can simply add "add funds" to your account which will be spent on the renewals as they are required completely automatically.

Any you dont want anymore you can mark as "allow to expire", and (unless you return to change back to "invoice for renewal" will simply be cancelled at the end of their registered term.

How to Transfer your .UK domain from Namesco / Names.co.uk to your OthelloNames.net Account ...

At the time of writing, this charge was £10+vat (11.75) per domain to update the Nominet IPS-KEY (TAG).

To Transfer your .uk domain away from names .co.uk to OthelloNames.net ...

• Request an Incoming Domain Transfer at http://www.othellonames.net/transfer.htm
  use your existing Othello Client Portal account if you already have one, or simply signup for a new free domain management account
• Log into your control panel as namesco http://admin.names.co.uk/
• Select the .UK domain name you want to transfer
• Click the Transfer Options link
• Take the option Change Nominet TAG
• Enter our Nominet TAG "OTHELLO" into the entry box and click OK

Nominet will then confirm with us the migration (which we will auto-accept because you requested it) and as soon as the transfer completes (between 30 minutes and 48 hours depending on when NamesCo release the domain, you will get an automated email informing you the domain is ready to manage in the Domaiounr management section of the Client Portal

OthelloHosts.net - Shared (Virtual) Hosting

Do your CPanel hosting accounts come with BoxTrapper ?

How do I access the Cobalt control panel ?

i.e. if your domain was MyCobaltSite.co.uk then your Sun Cobalt CP logon would be at ...
http://MyCobaltSite.co.uk/siteadmin

Why am I seeing a 500 Internal Server Error ?

1. script not uploaded in correct format
   Usually this means that you have FTP'd the script to your webspace in BINARY instead of ASCII. The only time a cgi script should be uploaded in BINARY is if it is an encrypted php for ioncube.
2. file permissions set incorrectly
   For scripts to execte correctly they should be world-executable, and not world-writable - i.e. CHMOD 755
   Any script you try to run that hasn't been set with chmod 755 will result in an internal server error.
3. Your script is accessing files outside of your hosting path
   Any script trying to access files outside of your own directory tree will have that access denied. This is a security measure. Please ensure all the files required by your script are within the directory sructure allocated to you.
4. You have incorrectly set the path to Perl in your script.
   Try /usr/bin/perl
5. error within the script itself
   Often this is you have used invalid Perl arguments
6. missing a required PERL module(s)
7. script attempts to use restricted system/executable commands
8. script is banned from our systems
   example of banned scripts are
   • IRC relays/bouncers/eggdrops used by script kiddies
   • know exploitable formmail scripts used by spammers
   • insecure buletin board and chatroom software

Always check your Error Logs when troubleshooting any script problems.

We don't provide support for customer script installation, but if you are having serious problems, please submit a support ticket with as much detail as possible and we will see if we can help (please be aware an consultancy fee of £75+vat will apply)

Can I resell reseller accounts ?

There are two options if you wish to offer Reseller Accounts to your clientbase:

1. Upgrade to a dedicated server.
   You can then have total control via CPanel or Plesk over the accounts on the machine, which includes the ability to have resellers of your own.
   With this option you get complete control over your resellers, including the administration of their features, disk-space and bandwidth/data-transfer allowances.
   Contact the Sales department for a quotation, we can even arrange to move all your existing hosted acounts seamlessly onto your own server for you.
   
   
2. Resell our reseller plans at a higher price.
   First submit a ticket to the Accounts department so that we know you are responsible for the financials of the new reseller account.
   Then simply sign up for another reseller account with your clients details, but use your email address not your client's, otherwise they will recive the welcome confirmation. Once you have the welcome documents, you go into the control panel and update the contact information to be theirs for future account creation notifications. You then top and tail the welcome emails and forward them on.

Please note that as they have contracted for the account with you, we will be unable to support them directly, and they will remain your customer and your responsibility.

Do you support RUBY ? Do you support Ruby on Rails / RoR ?

When are my Web Stats updated ?

What version of PHP are you running ?

Version Control

As a general rule, the versions of applications running on our PRODUCTION servers will be the latest stable release.

We also maintain BLEEDING EDGE systems for those clients who require specific/later versions.

Additionally, certain control panels require particular/older versions in order to operate correctly.

If you have a specific software version / revision requirement, please contact the Sales department to discuss the numerous options.

What version of TOMCAT are you running ?

Version Control

As a general rule, the versions of applications running on our PRODUCTION servers will be the latest stable release.

We also maintain BLEEDING EDGE systems for those clients who require specific/later versions.

Additionally, certain control panels require particular/older versions in order to operate correctly.

If you have a specific software version / revision requirement, please contact the Sales department to discuss the numerous options.

My CGI script is not working, what permissions do I need to set for them to function properly?

Owner:Read/Write/Execute Group:Read/Execute World:Read/Execute

How do I access the Ensim control panel ?

i.e. if your domain was aconixhosting.com then your Ensim CP logon would be at ...
http://aconixhosting.com/admin

How do I create a MySQL Database in the Ensim control panel ?

Ensim will prefix the database name with [yourdomain_com_-_] so if you choose [blob] as your database name, the actual name of the database for use in your website scripts will be [yourdomain_com_-_blog]

In brief ...

• Login to your Ensim control panel as usual at:
  www.yourdomain.co.uk/admin replacing yourdomain.co.uk with your actual domain name.
• From the Dashboard, click on shortcuts
• From the shortcut list, click on MySQL Admin Tool
• From the MYSQL tools, click on Create Database
• In the input box, enter a short name for your database.
  The Full reference name to your database will be prefixed with a code based on your domain name.
• Click on [Save]

Detailled explanation:

When you load your control panel you should see something resembling the following screen...

Click the [MySQL Admin Tool] link next to the database icon.

If you do not have a database icon, click the [Services] link in the left navigation panel. Then click the pencil icon in the row labelled [MySQL]

You should then be presented with options to:

• Manage Databases
• List Databases
• Create Database
• Change MySQL Password

If you click List Databases you will see all current MySQL databases for your hosting account...

Notice the format of the database name which is prefixed with yourdomain_com_-_

Click the [Create Database] link. This will show the screen where you can create a database ...

Type the database name you want into the entry field and click [Save].

This will create your database and take you to the list database screen, where you should see the database you created.

How can I block people from specific IP Addresses so they cannot access my web site ?

You can add the following to the .htaccess file in your www directory:

<Limit GET>
order deny,allow
deny from 63.11.187.103
</Limit>
(change the ip address to the appropriate ip you wish to block)

This will block them from seeing not only your web pages, but any pages in subdirectories below the main site. If you wish to block them from seeing only one, or a small subset of, subdirectories, place the above code in the .htaccess file of the highest level directory that you want blocked.

What are MIME types and how do I add a MIME type to the server ?

A web server uses MIME types to tell browsers what type of document the server is sending. For files, the server determines the MIME type by the file's extension (the file extension is the last part of file name, such as .htm for HTML document, or .jpg for JPEG graphic etc).

There is a standard set of MIME types defined at the server level, however, you aren't limited to the types defined there. MIME types may also be added through the use of the AddType directive in your .htaccess files.

How do I add a MIME type ?

AddType mimetype ext

Where:

• mimetype is a MIME type like application/futuresplash
• ext is a file extension like spl

Can i keep my domain with xyz registrar ?

We would of course prefer to have your domain in our management systems, so that we can resolve any issues that arise, and that way you only have 1 a$$ to kick if something goes wrong, but we fully understand that it is your domain and you should determine which organisationis responsible for renewals etc.

To utilise your domain with our services only requires that you either:

1. set your nameservers to the appropraite NS for the services you require or
2. add the necessary A/MX/PTR records to your own nameservers for DNS to work

How do I access the Plesk control panel ?

i.e. if your domain was designRweb.co.uk then your Plesk CP logon would be at ...
http://designRweb.co.uk:8443/

You do not need to (and possibly cannot) access it by IP address.

The control panel information is encrypted with SSL, but it is a standard application self-signed certificate which may give you a security error to acknowledge first.

If you view the certificate (issued under name plesk) and then install the certificate, you will bypass the security message on all future visits.

How soon can you create my hosting account ?

There are some occasions where manual checking and verification of details are necessary, or a specific/custom configuration is required, and we will advise you of any delays.

We aim to have all accounts setup and ready for use within 1 business day.

Do you support JAVA applets & JSP servlets ?

Because JSP can be very server resource intensive we have setup specific systems for clients requiring JAVA and associated features.

Please contact the Sales department to discuss your exact requirements.

What version of APACHE are you running ?

Version Control

As a general rule, the versions of applications running on our PRODUCTION servers will be the latest stable release.

We also maintain BLEEDING EDGE systems for those clients who require specific/later versions.

Additionally, certain control panels require particular/older versions in order to operate correctly.

If you have a specific software version / revision requirement, please contact the Sales department to discuss the numerous options.

How do I access the CPanel control panel ?

i.e. if your domain was BeyondPerception.net then your CPanel CP logon would be at ...
http://BeyondPerception.net/cpanel

How to Backup your MySQL DB databases

For those looking to get a regular backup of your MySQL database, the command to add as a cron.job ...

/usr/bin/mysqldump -u{mysql_username} -p{mysql_password} {mysql_db_name} |gzip |uuencode {mysql_db_name}backup.sql.gz |mail -s \"database backup\" {emailaddress}

replace :

• {mysql_username} with the database owner username
• {mysql_password} with the database password
• {mysql_db_name} with the database name
• {emailaddress} with your email address

Please only add the backups as jobs *after* 2am to keep load down on the server duriung peak hours, and be warned it will use up your bandwidth/data-transfer allocation quickly, so weekly backups are recommended over daily ones if your DB is relatively static.

What is the server path to my files ?

Plesk (linux)

CPanel (linux)

Cobalt (linux)

HSphere (linux)

Ensim Pro (linux)

Direct Admin (linux)

HSphere (windows)

HELM (windows)

Plesk (windows)

What version of MySQL are you running ?

Version Control

As a general rule, the versions of applications running on our PRODUCTION servers will be the latest stable release.

We also maintain BLEEDING EDGE systems for those clients who require specific/later versions.

Additionally, certain control panels require particular/older versions in order to operate correctly.

If you have a specific software version / revision requirement, please contact the Sales department to discuss the numerous options.

How do I create a MySQL database in Cpanel ?

1. Login to your control panel
2. Click on the MySQL Databases icon.
   This may be under the Server or Database sections depending on the theme of your control panel
3. Enter a name for your database in the Db input field
   Click the Add Db button.
4. Go back to the MySQL Administration page by clicking the go back link
5. Scroll down to where it says Database Users and create a new username and password for your database
   Click the Add User button.
6. Go back to the MySQL Administration page by clicking the go back link
7. Scroll down to where it says Database Users and select the new user and the database
   Click the Add User to DB button.

Remember:Your cpanel username is used as a prefix to databases and database users.
So if you created a database named mydb for access by your cgi scripts and applications it\'s actually going to be called cpaneluser_mydb. Similarly with database users.

Details of the MySQL DB and DB User can be seen in the control panel in the MySQL Administration page.

You may add MySQL Databases and Users as long as there are remaining resources available in your hosting plan.

How do I create a MySQL database in Plesk ?

1. Login to your control panel
2. Select the domain you want to the database associated with.
3. Click on the Databases icon.
4. Enter a name for your database in the Database Name input field
   Click the Add button.
5. Enter a name for the database owner in theNew User input field
   Click the Add button.
6. Enter and confirm a password for the new DB User
   Click the Update button.

Details of the MySQL DB and DB User can be seen in the control panel in the Database Administration page.

You may add MySQL Databases and Users as long as there are remaining resources available in your hosting plan.

How do I repair a damaged MySQL table, rebuild index or prepare for backup ?

from the SSH prompt, change directory to the location of the database
(usually /var/lib/mysql/databaseName)
and execute the MySQL ISAM Check command:
myisamchk -r *.MYI

What is Fantastico De Luxe ?

Main Features

1. add-on domains
2. subdomains
3. top level directories (root of main domain and/or any addon domain/subdomain)

Additional features User Page

1. Overview page (lists all installed apps)
2. Select language
3. Email notifications to user for installations/removals
4. Display a warning when logged in using root or reseller password. You can't proceed to install in these cases.

Scripts being installed by Fantastico De Luxe

Blogs

Portals/CMS

Customer Support

Discussion Boards

E-Commerce

FAQ

Guestbooks

Image Galleries

Mailing List

Polls and Surveys

Project Management

Site Builder

Wiki

Other Scripts

Do you offer telnet or shell access to hosting servers?

If you require a shell prompts for managing your domains/applications, we can supply a dedicated or virtual-private server as required.

Please contact the Sales Team for quotations of VPS and Dedicated Servers.

Do you offer fixed/dedicated IP Addresses for hosting and how much do they cost ?

If you purchase an SSL certificate from us for your hosting, it includes a fixed IP address.

IP address blocks can be purchased in sizes of 8/16/32/64/128/256 blocks for dedicated and collocated servers, at a lower rate of £2.00/month/ip.
However you will need to complete the necessary RIPE justification for for all IP Address allocations.

Please contact the Sales Team to discuss your IP Address requirements.

What happens if I exceed my allocated monthly bandwidth/data-transfer allowance?

Once you have exceeded your limit, your account is suspended for the rest of the current month.

You should contact us and purchase more bandwidth/upgrade your plan prior to exceeding your bandwidth allowance to keep your website online, and keep email working normally.

Please contact the Sales Team to discuss your Bandwidth/Transfer requirements.

What do I need to do to get my Perl / ASP / PHP script to work ?

You may also need to set the correct extension on the file:

• Perl files need to have the extension .pl or .cgi 1st line must read #!/usr/bin/perl
• Debug Perl files need to have the extension .pld or .cgid
• ASP files need to have the extension .asp
• PHP files need to have the extension .php
• iHTML files need to have the extension .ihtml

We recommend that each script is placed in it's own sub-directory within /cgi-bin/

Why dont my PHP pages work ?

There are two causes of PHP pages not to work correctly

1. The page does not have the correct .php extension
2. You have an error in your script

Why dont my SSI pages work ?

There are THREE causes of SSI pages not to work correctly

1. The page does not have the correct .shtml extension
2. You have an error in your script
3. Your OthelloHost plan does not support SSI

The definitive guide for SSI use with your OthelloHost package is http://httpd.apache.org/docs/howto/ssi.html

Why dont my JAVA / JSP pages work ?

There are two causes of JSP pages not to work correctly

1. The page does not have the correct .jsp extension
2. You have an error in your script

How do I serve up WAP / WML Pages ?

1. Make a new folder /wap for your wap pages
2. Set the extension of your wap deck to .wml (WAP Markup Language)
3. Upload the deck in ASCII format
4. Create a file called .htaccess [Note the DOT!] with the following content :

             AddType text/vnd.wap.wml               wml           AddType text/vnd.wap.wxml              wxml           AddType image/vnd.wap.wbmp             wbmp           AddType applicationtext/vnd.wap.wmlc   wml           AddType text/vnd.wap.wmlscript         wmls           AddType application/vnd.wap.wmlscriptc wmlsc           AddType application/vnd.wap.wbxml      wbxml           AddType application/vnd.wap.sic        sic           AddType application/vnd.wap.slc        slc 

How do I backup and restore my Website and databases ? How do I move my sites from my current host to Othello ?

Backup your site
1. Login to your old cpanel and click "backup"
2. Once in backup click "download a home directory backup" This will backup all your email accounts, files, and a few other things. It will not backup your mysql databases.
3. If you have any mysql databases you will download them now.
4. If you have any Alias/ Filter Backups download them.

Restore your site
1. Login to your new cpanel and click "backup"
2. Under "restore a home backup" Click "Browse" and find the home backup you have you have already downloaded, and click upload.
3. Do the same for your mysql databases.
4. Do the same for your Alias/Filters.

Fixing Databases after restore After you have restored your database you may get an error when trying to view a page that users the database (forum, script, phpmyadmin etc).

Warning: mysql_connect(): Access denied for user: 'domain_dbse@localhost' (Using password: YES) in /home/domain/public_html/forum/includes/database.php on line 13 Unable to connect to database server!

This means that your database now exists in cpanel, but it has no mysql username and password assigned to it. To assign a username and password login to your cpanel and click "mysql databases" and add the user, and assign appropriate rights to it.

Your username will look something like this yourusername_databasename@localhost
The username in our example error above is "domain_dbse"
You will need to find out your database password for scripts/forums etc. To do so look at the error your page gave you and take notice of the path.

Path from our example error:
/home/domain/public_html/forum/includes/database.php on line 13 Login to your site by FTP and go through to the approprate folders/path until you find the file listed in your error. Download the file to your computer. Once it has been downloaded, open the file and look for your database password. Look for a line like
DB_SERVER_PASSWORD = ('abc123xyz');

Now fill that password in for the database password, and and then press "add user"

The user has now been added, but it has not been assigned to a database.

Match up the user with the database it belongs to and then just click "add user to database"

All done! If it doesn't work you messed up somewhere and should create a support ticket for assistance.

How do I access / read / delete my spam folder on CPanel ?

Spam Assassin is an automated mail filter that uses a wide range of heuristic algorithms on mail headers and message body text to identify "SPAM" (unsolicited email). Once identified, the mail is tagged as SPAM for later filtering using the user's desktop mail client.

For more information, please visit the developers' website: http://www.spamassassin.org

In your control panel you will be able to see the current settings for SA e.g.
Spam Assassin is currently: disabled
Spam Box is currently: disabled

Enabling the Spam Box feature will cause all mail marked by Spam Assassin as spam to be delivered to a separate mail box called 'spam'.

You can use IMAP or Horde/IMP to check messages that are routed to this box.

If you wish to use pop3 to check the spam box, just add /spam to the end of your pop3 login.
e.g. myname@mydomain.co.uk/spam

This feature's use is generally discouraged in favor of sorting and deleting spam messages using your mail client. Without Spam Box you can configure SpamAssassin to mark your email with an identifying subject (e.g. ***SPAM***), which can then be filtered out into an appropriate location.

If you simply wish to delete all mail in the spambox, click on the CLEAR SPAMBOX button in your control panel on the SpamAssassin page

Why is register_globals off ? How can I turn php directive register_globals On ?

For security reasons, and to enforce good coding and script design, on all shared-hosting (virtual hosting) servers, the PHP setting register_globals = Off

If you really require register_globals = On which is NOT ADVISED, you should instead set it to on in your local .htaccess or fix the poor coding in your application/script(s) that require the setting On.

The register_globals directive is off by default as of PHP 4.2.0 for a reason !

As you're still reading you obvioulsy feel you muct have the seeting on so ...
create (or modify) your .htaccess file in the appropriate web directory with:
php_value register_globals 1

For more information, please see http://www.php.net/security.registerglobals

To learn the correct methods for using external variables please see http://www.php.net/variables.external

How do I make directories browsable ? How to fix 403 forbidden errors .

How to allow the browsing of directories which do not have index.htm pages

When you access any location on a web server, the serevr expects to serve up the EXACT named page requested, and if no page name is specified, to show the default page (usually index.htm). If no page is specified, and no index page is found, but other files exist, the server will return a 403 Forbidden Error.

To allow an uploaded directory of files to be listed, without having to link to each of them from an index page, then you need to enable Directory Browsing for that directory using the .htaccess file.

Making directories browsable:
• Create a new text file, in a plain text editor (like Notepad or Textpad - do not use Word/Wordpad)
• Enter this line *exactly*:
  

  Options +Indexes

• Save the file with the name ".htaccess" (note the leading "." character)
• Upload the file to the directory you wish to make browsable.

Now you have told the webserver (by the .htaccess options Options +Indexes that you want to allow automatic index file creation in that directory.

The automatic index file created will show a list of all the files (if any) that are inside the directory, and any directories below it.

How do I disable php for one account on a Linux server ?

• php_flag engine off

If you are the server administrator, you can disable PHP for the domain/account by adding aline on the httpd.conf section for that virtual host ...

• php_admin_flag engine off

Why dont my new webpages show in a browser ?

If you still see the default holding page after uploading your website, there are a number of possible problems...

• you uploaded to the wrong directory
  you're too stupid to follow simple instructions, please ask for a refund and stay off the internet ;)
• you left the index.htm(l) holding page in the web directory, so it's showing that still.
  you will need to remove the original/default index.htm(l) from the hosting server for it to show your own index file (index.php, index.htm, etc).
• the browser has cached the holding page and not asking the server for the new website
  press Refresh key/button/toolbar a few times to force it to read from the internet rather than the local hard disk
• you are using an ISP which caches the results
  complain to your ISP or better yet, change to a decent one that doesnt proxy/cache the pages - see Othello::Connect

Are there any BANNED SCRIPTS on Othello::Host Shared Servers ?

BANNED SCRIPTS on Othello::Host Shared Servers

The following are scripts which either cause a great load on the servers or pose a serious security risk, therefore can not be run on our shared hosting servers...

• Any gaming server software
• UltimateBBS (all versions)
• Ikonboard (all versions)
• IRC Egg Drops
• Proxy Servers
• nph-proxy
• bitchX
• other IRC Clients and Servers
• The Anonymizer
• any soap mailers

These scripts are on the Othello::Host banned list because they have at one time been installed by customers and have had a serious impact on the rest of our user accounts.

Can you help / migrate my accounts / websites /emails / databases ?

• reseller with root access
• had a VPS
• were on a dedicated server

If it was a different control panel, or you didnt have full root access then we can advise only, and cannot guarantee a successful transfer.

Why does my email not arrive at hotmail ? Missing / Lost emails to xyz@hotmail.com

It is NOT going to be, and never has been a problem with any of our servers or services ... EVER.

We cannot fix something which is another ISPs issue.

THESE ARE ALL HOTMAIL *PROBLEMS* SO PLEASE CONTACT THEM AND NOT US FOR SOLUTIONS

The emails will be delivered quite correctly to Hotmail (unless they 're incoming mailservers are down yet again - Hotmail.com are averaging 3 outages a day as at 1st August 2007 ! In which case our correcty configured and managed email servers will keep trying until MSN email servers come back online again)

For some idea just how bad Hotmail's systems are for delivering email see Hotmail Fail To Deliver Email

The decision on what happens to your emails now they have been delivered to hotmail are 100% entirely down to them and there is NOTHING we can do to change their system(s).

In many cases of claims of mail not arriving at xyz@hotmail.com it is most often because it has been caught by the hotmail aggresive junk filter - junk being a good description for the hotmail technologies !.
Almost 90% of all VALID mail sent to hotmail addresses goes into the junk folder or simply vanishes ...

• Any mail generated by an online application/webform/script from a server not running Microsoft Windows is automatically considered junk.
• Any mail sent by anything other than a Microsoft email program like Outlook or O-Express is automatically considered junk.
• Any mail when hotmails servers are under load and too busy to check the sender is automatically considered junk
• Any mail sent during one of hotmail's 3 times a day 'hiccups' is simply lost with no warning or explanation.

If by some miracle your email is still considered valid after all that, then the final test is if someone (not necessarily the recipient of your current email) has once tagged an email you sent as spam because they are either

•  they have not deleted the unwanted mail
•  or not differentiated between real spam and emails they do not want to read

 Here are the tools to help you "investigate" and troubleshoot the issue...

MSN's Email Wizard

M$ guidlines

Hotmail troubleshooting

THESE ARE ALL HOTMAIL *PROBLEMS* SO PLEASE CONTACT THEM AND NOT US FOR SOLUTIONS

I am unable to log on to my web site, is there a server problem?

How do I get SSH / Shell access to my hosting plan ?

To get Jailed SSH access enabled for your account for the rapid deployment and configuration of Ruby and Ruby on Rails applications...

• Create a support ticket for the Host Support Team, attaching a scan of a Utility Bill and (photographic) proof of ID
• Create a support ticket for the Host Support Team, include the date and time and incoming number used to fax a Utility Bill and (photographic) proof of ID

Acceptable forms of ID include
* Passport
* Photo Driving Licence
* Staff Pass (.sch.uk, .nhs.uk, .police.uk, .gov.uk, .ac.uk validated email addresses *ONLY*)

We will enable your jailed shell access for you on verification on of your hotsing account information and validation of the prrof of identity.

What Ruby Gems are installed on the Ruby and Ruby on Rails (RoR) Developer Hosting plans ?

Ruby Version: 1.8.6
Rails Version: 2.0.2

The following Ruby Gems are installed as standard on the Othello::Hosts::Business hosting packages for use in your Ruby and Rails applications...

• actionmailer
• actionpack
• actionwebservice
• activerecord
• activesupport
• fcgi
• feedtools
• gnuplot
• mysql
• payment
• rails
• rake
• sources

The following Ruby Gems are installed as standard on the Othello::Hosts::Developer hosting packages for development of your Ruby and Rails applications...

• actionmailer
• actionpack
• actionwebservice
• activerecord
• activesupport
• fcgi
• feedtools
• gnuplot
• mysql
• payment
• rails
• rake
• sources

New gems now available for developers...

• bluecloth
  BlueCloth is a Ruby implementation of Markdown, a text-to-HTML conversion tool for web writers. Markdown allows you to write using an easy-to-read, easy-to-write plain text format, then convert it to structurally valid XHTML (or HTML).
• daemons
  A toolkit to create and control daemons in different ways
• gem_plugin
  A plugin system based only on rubygems that uses dependencies only
• htmltools
  This is a Ruby library for building trees representing HTML structure.
• tidy
  Ruby interface to HTML Tidy Library Project
• uuidtools
  Generation of UUIDs.
• xml-simple
  A very simple API for XML processing.

How Do I Create a RoR (Ruby on Rails) Application ?

1. Login to your Control Panel at http://{domain}/cpanel
2. Click on the icon for Ruby on Rails
3. Select the option Load on boot to start the applcation
4. Give your application a name in the App Name field
   We suggest you call your first application test
5. The Application Path should be automagically completed for you as public_html/{application}
   e.g. public_html/test
6. Select the option production as the Environment (default)
7. Click on Create to build the Application and RoR Framework layout.

You should now test your Ruby on Rails Application has been deployed. In a browser go to http://{domain}/{application}/public/

This should show you the default Ruby index page with the Welcome Aboard message.
You have now setup the RoR Application framework for your new development on Othello:Hosts::Developer Hosting

You can now start uploading your
.rb application class files to app/controllers/
.rhtml view files to app/views/{class}/

Modify your config/routes.rb
add a map.connect line to link the application url to your main class
etc.

You may need to modify the .htaccess file for the {application}/public directory...
check for RewriteRule ^(.*)$ dispatch.cgi [QSA,L]

You can check your Applications status in the control panel

1. Login to your Control Panel at http://{domain}/cpanel
2. Click on the icon for Ruby on Rails
3. If it is Not Running, click on the Run Action to start an "Available Ruby on Rails Application"

   Note:
   The most common error is a "400" Error, indicating you have made a mistake following the instructions above - normally forgetting the trailing slash on the URL after public.

   For help and assistance with Ruby on Rail, please visit the official site at rubyonrails.org.
   Please remember that OthelloHosts.net will not teach you how to program in Ruby or Rails, and support will not be able to help you debug your applications - if you are an application developer you are expected to know how to do these things yourself.

How do I use .RHTML (Ruby Included HTML) Files ?

The .rhtml is an extention for Ruby included in HTML

If you would like to use .rhtml without deleoping a full Ruby on Rails application...

.htaccess

RewriteEngine Off Options +FollowSymLinks +ExecCGI AddHandler rubypage .rhtml Action rubypage /cgi-bin/erb.cgi DirectoryIndex index.rhtml index.html index.htm 

erb.cgi

#!/usr/local/bin/ruby require 'time' require 'erb' include ERB::Util  time = Time.now.httpdate  HEADERS = <<-EOF Date: #{ time } Server: #{ ENV['SERVER_SOFTWARE'] } Last-Modified: #{ time } Content-Type: text/html  EOF  begin  path = nil if (ENV['PATH_TRANSLATED']) path = ENV['PATH_TRANSLATED'] else file_path = ENV['REDIRECT_URL'].include?(File.basename(__FILE__)) ? ENV['SCRIPT_URL'] : ENV['REDIRECT_URL'] path = File.expand_path(ENV['DOCUMENT_ROOT'] + '/' + file_path) raise "Attempt to access invalid path: #{path}" unless path.index(ENV['DOCUMENT_ROOT']) == 0 end erb = File.open(path) { |f| ERB.new(f.read) } print HEADERS + erb.result(binding)  rescue Exception  print "Content-Type: text/html\n\n"  # what the customer sees print "<h1>Page Not Found</h1>"  # modify message variables ENV['SERVER_ADMIN'] = "admin@yourdomain.com"  # email message MESSAGE = " From: Erb <admin@yourdomain.com> To: You <you@yourdomain.com> Subject: Error on YourDomain.com  ****Script Error**** #{ $! }  ****Backtrace**** #{$!.backtrace.join("\n")}  ****Environment**** #{ENV.keys.map { |key| key + ' = ' + ENV[key] + "\n"} }"  # send the message require "net/smtp" Net::SMTP.start('localhost', 25, 'yourdomain.com', 'admin+yourdomain.com', 'yourPassword', :login) do |smtp| smtp.send_message MESSAGE, 'admin@yourdomain.com', 'you@yourdomain.com' end  end 

If you want to use a .rhtml page for your 404 errors, add to the .htaccess file:

ErrorDocument 404 /404.rhtml 

What are your name servers?

My website is down...

Incoming Mail Spam Policy. Why am I not receiveing all emails sent to me ?

Spam Checking Policy

All our incoming mail is now checked against the Spamhaus DNSBL lists which contains a list of known machines, domains, addresses and servers sending spam emails.

You can read more details about this list at: http://www.spamhaus.org/zen/

If you are being told by an email sender that email they sent you is being bounced back to them, then it is HIGHLY likely that they, or their ISP, or their mailserver is on the mail blocklists - this is something that the *SENDER* of the mail should take up with their email provider, and not something that we can or will have any control over.

How Do I Reset My Joomla! Administrator Password ?

First, you need to ensure the mysql password for Joomla is correctly set in the configuration.php file.

Then, if you still need to reset your Joomla password you can find detailled instructions here at:

• http://forum.joomla.org/viewtopic.php?t=10985

Scripting

Search Engine Optimization (SEO)

How to enabled error log (Linux error_log)

ASP

Send mail using JMail

Sub emailTo (sTo, sFrom, sSubject, sPlainBody, sHTMLBody)

	gSMTPserver = "10.0.0.136"

	' Enter values below if SMTP authentication is required

	gSMTPauthUser = "

	gSMTPauthPass = "

	If sTo <> " Then

		If InStr(sTo, ",") > 0_

		Or InStr(sTo, ";") > 0_

		Or InStr(sTo, " ") > 0_

		Or InStr(sTo, Chr(10)) > 0_

		Or InStr(InStr(sTo, "@") + 1, sTo, "@") > 0 _

		Then

			' Do not send email, may want to log this...

			' This is a possible email hijack

			Response.Write ("Error:Email not sent")

		Else

			' Carry on and email

			Set JMail = CreateObject("JMail.Message")

			JMail.AddRecipient sTo, sTo

			JMail.From = sFrom

	

			JMail.Subject = sSubject

			If Len(sPlainBody) > 0 Then

				JMail.Body = sPlainBody

			End If



			If Len(sHTMLBody) > 0 Then

				JMail.HTMLBody = sHTMLBody

			End If



			If Len(gSMTPauthUser) > 0 Then

				JMail.MailServerUserName = gSMTPauthUser

				JMail.MailServerPassword = gSMTPauthPass

			End If



			If not JMail.Send(gSMTPserver) then

				' There was an error - print the error log

				Response.write ("Error:" & JMail.log)

			End If



			Set JMail = Nothing

		End If

	End If

End Sub

DSNless connection to MS Access

Here are some examples of DSNless connections to MS Access - this is highly
recommended over using ODBC

This also assumes you have created a "private" folder in the FTP root for
your account.

Remember to replace your-account-name with your own account
name.



OLE DB Provider for Microsoft Jet For standard security (ie No db password
assigned)

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _ 

"User Id=admin;" & _

"Password="

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _

"Jet OLEDB:System Database=MySystem.mdw", _

"myUsername", "myPassword"

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _


"Jet OLEDB: Database Password=MyDbPassword", _

"myUsername", "myPassword"

oConn.Mode = adModeShareExclusive

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _

"User Id=admin;" & _

"Password="

<% ' ASP server-side code

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=" & Server.MapPath(".") & "myDb.mdb;" & _

"User Id=admin;" & _

"Password="

%>

What components are installed on the server?

How to create a redirect (ASP)

<?%

  Response.Status = "301 Moved Permanently"

  Response.AddHeaderr"Location",  "/shop/"

  Response.End

%>

ASP JPEG Example code

ASP Upload examples

'80004005' Could not use ''; file already in use

CGI / Perl

Where is perl located?

Perl script error "CGI open of tmpfile: Permission denied" on Windows hosting.

Perl script error "CGI open of tmpfile: Permission denied"

BEGIN { if ($^O =~ /MSWin32/i) { $ENV{'TMPDIR'}=$ENV{'TEMP'}; } } use CGI; 

Is there a way to test my cgi-bin / perl is working ?

• Enter this into *NOTEPAD* do not use word or anything that will add additional definitions, characters, text, html etc



#!/usr/bin/perl

print "Content-type: text/plain\n\nworks!\n";

• Save the file as test-cgi.pl
• Upload the test-cgi.pl script to your cgi-bin as TEXT
• Change the script mode to 755 (executable)
• Execute the script in your browser at http://(yourdomain)/cgi-bin/test-cgi.pl

FormMail / MailForm

Send mail using JMail

Sub emailTo (sTo, sFrom, sSubject, sPlainBody, sHTMLBody)

	gSMTPserver = "10.0.0.136"

	' Enter values below if SMTP authentication is required

	gSMTPauthUser = "

	gSMTPauthPass = "

	If sTo <> " Then

		If InStr(sTo, ",") > 0_

		Or InStr(sTo, ";") > 0_

		Or InStr(sTo, " ") > 0_

		Or InStr(sTo, Chr(10)) > 0_

		Or InStr(InStr(sTo, "@") + 1, sTo, "@") > 0 _

		Then

			' Do not send email, may want to log this...

			' This is a possible email hijack

			Response.Write ("Error:Email not sent")

		Else

			' Carry on and email

			Set JMail = CreateObject("JMail.Message")

			JMail.AddRecipient sTo, sTo

			JMail.From = sFrom

	

			JMail.Subject = sSubject

			If Len(sPlainBody) > 0 Then

				JMail.Body = sPlainBody

			End If



			If Len(sHTMLBody) > 0 Then

				JMail.HTMLBody = sHTMLBody

			End If



			If Len(gSMTPauthUser) > 0 Then

				JMail.MailServerUserName = gSMTPauthUser

				JMail.MailServerPassword = gSMTPauthPass

			End If



			If not JMail.Send(gSMTPserver) then

				' There was an error - print the error log

				Response.write ("Error:" & JMail.log)

			End If



			Set JMail = Nothing

		End If

	End If

End Sub

PHP

How to create a redirect (PHP)

<?php

  header ('HTTP/1.1 301 Moved Permanently');

  header ('Location: /shop/');

?>

PHP Error messages

Error when trying to listing content items in Mambo

Error when trying to listing content items in Mambo

1. Navigate to the httpdocs/administrator/components/com_content/ in your site (This can normally be done through the File Manager in your control panel)
2. Create a backup (copy) of admin.content.php .
3. Edit the file named admin.content.php
4. At line: 201 you should find

   . "\n FROM #__content AS c, #__categories AS cc, #__sections AS s"

5. Replace this line with:

   . "\n FROM #__categories AS cc, #__sections AS s, #__content AS c "

6. At line: 312 you should find

   . "\n FROM , #__content AS c, #__categories AS cc, #__sections AS s"

7. Replace this line with:

   . "\n FROM #__categories AS cc, #__sections AS s, #__content AS c "

8. You should now be able to view content items, if this does not work for you move/upload the backup copy of the admin.content.php

Streaming

Error when trying to listing content items in Mambo

Error when trying to listing content items in Mambo

1. Navigate to the httpdocs/administrator/components/com_content/ in your site (This can normally be done through the File Manager in your control panel)
2. Create a backup (copy) of admin.content.php .
3. Edit the file named admin.content.php
4. At line: 201 you should find

   . "\n FROM #__content AS c, #__categories AS cc, #__sections AS s"

5. Replace this line with:

   . "\n FROM #__categories AS cc, #__sections AS s, #__content AS c "

6. At line: 312 you should find

   . "\n FROM , #__content AS c, #__categories AS cc, #__sections AS s"

7. Replace this line with:

   . "\n FROM #__categories AS cc, #__sections AS s, #__content AS c "

8. You should now be able to view content items, if this does not work for you move/upload the backup copy of the admin.content.php

What does the kbps mean ?

What does listener Slots mean ?

What are the bandwidth (throughput) limits?

500 error when uploading with ostube

Check folders permissions.

Files in /public_html/cgi-bin folder must be chmodded to 755.

/media/ folder and its subdirectories must be chmodded to 777.

What are the FFmpeg paths on the streaming server?

The paths for the most popular streaming tools are shown below:

/usr/local/bin/ffmpeg
/usr/bin/flvtool2
/usr/local/bin/mencoder
/usr/local/bin/mplayer
/usr/local/bin/lame
/usr/local/bin/php

uu_upload.pl page when uploading with phpmotion

If you're getting this page when uploading with phpmotion

 
#**********************************************************************************************************************************
# ATTENTION: THIS FILE HEADER MUST REMAIN INTACT. DO NOT DELETE OR MODIFY THIS FILE HEADER.
#
# Name: uu_upload.pl
# Link: http://uber-uploader.sourceforge.net/
# Revision: 5.0
# Date: 17/03/2007 6:25PM
# Initial Developer: Peter Schmandra
# Description: Upload files to a temp dir based on Session-id, transfer files to upload dir and output results or redirect.
#
# Credits:
# I would like to thank the following people who helped create
# and improve Uber-Uploader by providing code, ideas, insperation,
# bug fixes and valuable feedback. If you feel you should be included
# in this list, please post a message in the 'Open Discussion'
# forum of the Uber-Uploader project page requesting a contributor credit.
#
# Contributor: Art Bogdanov www.sibsoft.net/xupload.html
# Contributor: Bill www.rebootconcepts.com
# Contributor: Cedric www.fsharp.fr
# Contributor: Detlev Richter
# Contributor: Erik Guilfoyle
# Contributor: Feyyaz Oezdemir
# Contributor: Jeroen Soeters
# Contributor: Kim Steinhaug
# Contributor: Klaus Karcher
# Contributor: Nico Hawley-Weld
# Contributor: Raditha Dissanyake www.raditha.com/megaupload/
# Contributor: Tolriq
# Contributor: Tore B. Krudtaa
#
# Licence:
# The contents of this file are subject to the Mozilla Public
# License Version 1.1 (the "License"); you may not use this file
# except in compliance with the License. You may obtain a copy of
# the License at http://www.mozilla.org/MPL/
#
# Software distributed under the License is distributed on an "AS
# IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or
# implied. See the License for the specific language governing
# rights and limitations under the License.
#
#**********************************************************************************************************************************
my $THIS_VERSION = "5.0"; # Version of this driver 
my $start_time = time(); # Timestamp of the start of the upload

# Makes %ENV safer
$ENV{'PATH'} = '/bin:/usr/bin:/usr/local/bin';
delete @ENV{'IFS', 'CDPATH', 'ENV', 'BASH_ENV'};

use strict;
use lib qw(.); # Add current directory to list of valid paths
#use CGI::Carp 'fatalsToBrowser'; # Dump fatal errors to screen
use CGI qw(:cgi); # Load the CGI.pm module
use uu_lib; # Load the uu_lib.pm module

  
###############################################################
# The following possible query string formats are assumed
#
# 1. ?tmp_sid=some_sid_number&config_file=some_config_file_name
# 2 ?tmp_sid=some_sid_number
# 3. ?cmd=about
# 4. ?cmd=debug&config_file=some_config_file_name
# 5. ?cmd=debug
###############################################################
my %query_string = parse_query_string($ENV{'QUERY_STRING'});

# Check for tainted sid
if(exists($query_string{'tmp_sid'})){
  if($query_string{'tmp_sid'} !~ m/(\w{32})/){ &kak("ERROR<\/font>: Invalid session-id
\n", 1, __LINE__); }
  else{ $query_string{'tmp_sid'} = $1; }
}

# Check for tainted config file name
if(exists($query_string{'config_file'})){
  if($query_string{'config_file'} !~ m/(\w{5,32})/){ &kak("ERROR<\/font>: Invalid config file name
\n", 1, __LINE__); }
  else{ $query_string{'config_file'} = $1; }
}

# Check for tainted command
if(exists($query_string{'cmd'})){
  if($query_string{'cmd'} ne 'about' && $query_string{'cmd'} ne 'debug'){ &kak("ERROR<\/font>: Invalid command
\n", 1, __LINE__); }
}

# Make sure cmd or tmp_sid was passed but not both
if(!exists($query_string{'cmd'}) && !exists($query_string{'tmp_sid'})){ &kak("ERROR<\/font>: Invalid parameters
\n", 1, __LINE__); }
if(exists($query_string{'cmd'}) && exists($query_string{'tmp_sid'})){ &kak("ERROR<\/font>: Conflicting parameters
\n", 1, __LINE__); }


#######################################################################################################
# Attempt to load the config file that was passed to the script if multi configs is enabled. If no
# config file name was passed to the script, load the default config file 'uu_default_config.pm'
#######################################################################################################
if(exists($query_string{'config_file'}) && $MULTI_CONFIGS_ENABLED){
  my $config_file = $query_string{'config_file'};
  
  unless(eval "use $config_file"){
  if($@){ &kak("ERROR<\/font>: Failed to load config file $config_file.pm
\n", 1, __LINE__); }
  }
}
elsif(exists($query_string{'config_file'}) && !$MULTI_CONFIGS_ENABLED){
  &kak("ERROR<\/font>: Multi Config files disabled
\n", 1, __LINE__);
}
else{
  unless(eval "use uu_default_config"){
  if($@){ &kak("ERROR<\/font>: Failed to load config file uu_default_config.pm
\n", 1, __LINE__); }
  }
}

# Process 'about' or 'debug' command
if(exists($query_string{'cmd'}) && $query_string{'cmd'} eq 'about'){ &kak("UBER UPLOADER VERSION<\/u>
 UBER UPLOADER VERSION = " . $UBER_VERSION . "<\/b>
 UU_UPLOAD = " . $THIS_VERSION . "<\/b>
\n", 1, __LINE__); }
elsif(exists($query_string{'cmd'}) && $query_string{'cmd'} eq 'debug' && !$DEBUG_ENABLED){ &kak("UBER UPLOADER CGI SETTINGS<\/b><\/u>
 DEBUG = disabled<\/b>
\n", 1, __LINE__); }
elsif(exists($query_string{'cmd'}) && $query_string{'cmd'} eq 'debug' && $DEBUG_ENABLED){ &debug(); }

my $tmp_sid = $query_string{'tmp_sid'}; # Assign session-id
my $sleep_time = 1; # Seconds to wait before upload proceeds (for small file uploads)
my %uploaded_files = (); # Hash with all the uploaded file names
my $temp_dir_sid = $main::config->{temp_dir} . $tmp_sid; # Append Session-id to upload temp directory
my $flength_file = $temp_dir_sid . '/flength'; # Flength file is used to store the size of the upload in bytes
my $unique_dir; # Unique upload directory name

umask(0);
$|++; 

 Try to add these 2 lines to .htaccess in your phpmotion home folder:

 

Options +ExecCGI
AddHandler cgi-script .pl

Databases

'80004005' Could not use ''; file already in use

'80004005' Could not use ''; file already in use

DSNless connection to MS Access

Here are some examples of DSNless connections to MS Access - this is highly
recommended over using ODBC

This also assumes you have created a "private" folder in the FTP root for
your account.

Remember to replace your-account-name with your own account
name.



OLE DB Provider for Microsoft Jet For standard security (ie No db password
assigned)

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _ 

"User Id=admin;" & _

"Password="

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _

"Jet OLEDB:System Database=MySystem.mdw", _

"myUsername", "myPassword"

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _


"Jet OLEDB: Database Password=MyDbPassword", _

"myUsername", "myPassword"

oConn.Mode = adModeShareExclusive

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _

"User Id=admin;" & _

"Password="

<% ' ASP server-side code

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=" & Server.MapPath(".") & "myDb.mdb;" & _

"User Id=admin;" & _

"Password="

%>

DSNless connection to MS Access

Here are some examples of DSNless connections to MS Access - this is highly
recommended over using ODBC

This also assumes you have created a "private" folder in the FTP root for
your account.

Remember to replace your-account-name with your own account
name.



OLE DB Provider for Microsoft Jet For standard security (ie No db password
assigned)

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _ 

"User Id=admin;" & _

"Password="

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _

"Jet OLEDB:System Database=MySystem.mdw", _

"myUsername", "myPassword"

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _


"Jet OLEDB: Database Password=MyDbPassword", _

"myUsername", "myPassword"

oConn.Mode = adModeShareExclusive

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=D:HSHomeyour-account-nameprivatedatabase-name.mdb;" & _

"User Id=admin;" & _

"Password="

<% ' ASP server-side code

oConn.Open "Provider=Microsoft.Jet.OLEDB.4.0;" & _

"Data Source=" & Server.MapPath(".") & "myDb.mdb;" & _

"User Id=admin;" & _

"Password="

%>

DSNLess connection to MS SQL

DSNLess connection to MS SQL

error '80004005' Could not find installable ISAM

error '80004005' Could not find installable ISAM

How can I BACKUP a MySQL database from the command line?

Performing a MySQL Database Dump

Replace the parameters with the appropriate values

• {username} - this is your database username
• {password} - this is the password for your database
• {databasename} - the name of your database
• {databasename.sql} - the file to which the backup should be written.

Depending on your Unix/Linux version you may need to type the full path i.e. /usr/local/mysql/bin/mysqldump instead of just mysqldump

The {databasename.sql} file will contain all the SQL statements needed to create the tables and populate them with their current contents.

Example To backup your database myuser_portal with the database username mydbuser and database password mydbpassword to a file portal.sql, you would type the command:
mysqldump -u mydbuser -p mydbpassword myuser_portal > portal.sql

How can I RESTORE a MySQL database from the command line?

Importing a MySQLDUMP

Replace the parameters with the appropriate values

• {username} - this is your database username
• {password} - this is the password for your database
• {databasename} - the name of your database
• {databasename.sql} - the file to which the backup should be written.

Depending on your Unix/Linux version you may need to type the full path i.e. /usr/local/mysql/bin/mysql instead of just mysql

The {databasename.sql} shoudl contain all the SQL statements needed to create the tables and populate them with their current contents.

Example To restore your database myuser_portal with the database username mydbuser and database password mydbpassword from a file portal.sql, you would type the commands:

mysqladmin -u mydbuser -pmydbpassword create myuser_portal
mysql -u mydbuser -pmydbpassword < portal.sql

How do I backup and restore my Website and Databases.

Backup your site
1. Login to your old cpanel and click "backup"
2. Once in backup click "download a home directory backup" This will backup all your email accounts, files, and a few other things. It will not backup your mysql databases.
3. If you have any mysql databases you will download them now.
4. If you have any Alias/ Filter Backups download them.

Restore your site
1. Login to your new cpanel and click "backup"
2. Under "restore a home backup" Click "Browse" and find the home backup you have you have already downloaded, and click upload.
3. Do the same for your mysql databases.
4. Do the same for your Alias/Filters.

Fixing Databases after restore After you have restored your database you may get an error when trying to view a page that users the database (forum, script, phpmyadmin etc).

Warning: mysql_connect(): Access denied for user: 'domain_dbse@localhost' (Using password: YES) in /home/domain/public_html/forum/includes/database.php on line 13 Unable to connect to database server!

This means that your database now exists in cpanel, but it has no mysql username and password assigned to it. To assign a username and password login to your cpanel and click "mysql databases" and add the user, and assign appropriate rights to it.

Your username will look something like this yourusername_databasename@localhost
The username in our example error above is "domain_dbse"
You will need to find out your database password for scripts/forums etc. To do so look at the error your page gave you and take notice of the path.

Path from our example error:
/home/domain/public_html/forum/includes/database.php on line 13 Login to your site by FTP and go through to the approprate folders/path until you find the file listed in your error. Download the file to your computer. Once it has been downloaded, open the file and look for your database password. Look for a line like
DB_SERVER_PASSWORD = ('abc123xyz');

Now fill that password in for the database password, and and then press "add user"

The user has now been added, but it has not been assigned to a database.

Match up the user with the database it belongs to and then just click "add user to database"

All done! If it doesn't work you missed a step somewhere and should create a support ticket for assistance.

How do I create a MySQL database in Cpanel ?

1. Login to your control panel
2. Click on the MySQL Databases icon.
   This may be under the Server or Database sections depending on the theme of your control panel
3. Enter a name for your database in the Db input field
   Click the Add Db button.
4. Go back to the MySQL Administration page by clicking the go back link
5. Scroll down to where it says Database Users and create a new username and password for your database
   Click the Add User button.
6. Go back to the MySQL Administration page by clicking the go back link
7. Scroll down to where it says Database Users and select the new user and the database
   Click the Add User to DB button.

Remember:Your cpanel username is used as a prefix to databases and database users.
So if you created a database named mydb for access by your cgi scripts and applications it\'s actually going to be called cpaneluser_mydb. Similarly with database users.

Details of the MySQL DB and DB User can be seen in the control panel in the MySQL Administration page.

You may add MySQL Databases and Users as long as there are remaining resources available in your hosting plan.

How do I create a MySQL database in Plesk ?

1. Login to your control panel
2. Select the domain you want to the database associated with.
3. Click on the Databases icon.
4. Enter a name for your database in the Database Name input field
   Click the Add button.
5. Enter a name for the database owner in theNew User input field
   Click the Add button.
6. Enter and confirm a password for the new DB User
   Click the Update button.

Details of the MySQL DB and DB User can be seen in the control panel in the Database Administration page.

You may add MySQL Databases and Users as long as there are remaining resources available in your hosting plan.

How do I create a MySQL Database in the Ensim control panel ?

Ensim will prefix the database name with [yourdomain_com_-_] so if you choose [blob] as your database name, the actual name of the database for use in your website scripts will be [yourdomain_com_-_blog]

In brief ...

• Login to your Ensim control panel as usual at:
  www.yourdomain.co.uk/admin replacing yourdomain.co.uk with your actual domain name.
• From the Dashboard, click on shortcuts
• From the shortcut list, click on MySQL Admin Tool
• From the MYSQL tools, click on Create Database
• In the input box, enter a short name for your database.
  The Full reference name to your database will be prefixed with a code based on your domain name.
• Click on [Save]

Detailled explanation:

When you load your control panel you should see something resembling the following screen...

Click the [MySQL Admin Tool] link next to the database icon.

If you do not have a database icon, click the [Services] link in the left navigation panel. Then click the pencil icon in the row labelled [MySQL]

You should then be presented with options to:

• Manage Databases
• List Databases
• Create Database
• Change MySQL Password

If you click List Databases you will see all current MySQL databases for your hosting account...

Notice the format of the database name which is prefixed with yourdomain_com_-_

Click the [Create Database] link. This will show the screen where you can create a database ...

Type the database name you want into the entry field and click [Save].

This will create your database and take you to the list database screen, where you should see the database you created.

How do I move a MySQL Database from one host to another using phpMyAdmin ? Backup and Restore using phpMyAdmin.

How to Backup and Restore your MySQL Database using phpMyAdmin

The following are the steps to Export and then Import a MySQL database using phpMyAdmin

Export from phpMyAdmin

1. Open cPanel and open your phpMyAdmin
2. On the welcome screen you will see an Export option click on this link
3. This will bring up the view dump (schema) of databases screen
4. Select the tables you wish to be exported from the list
5. Ensure you choose SQL as the option (this will allow you to just paste the SQL for your next host)
6. It will create text file on the screen, highlight the information and paste it into a text document.
   Save this for when you get hosting.

Import into phpMyAdmin

1. Open cPanel and open your phpMyAdmin
2. On the welcome screen you will see an Query window option (lower left corner) click on this link
3. Paste the contents of the text file that you exported and done. Your database and it's contents are moved

Notes

• PHP file upload size limits on uploading the file (default is 2Mb)
• Post size limits, as defined by both your browser and the server (default is 4Mb)

How do I repair a damaged MySQL table, rebuild index or prepare for backup ?

from the SSH prompt, change directory to the location of the database
(usually /var/lib/mysql/databaseName)
and execute the MySQL ISAM Check command:
myisamchk -r *.MYI

How do I REPAIR all MySQL databases on my virtual / dedicated server?

Repairing All Databases

Note:
This will take some time and cause significant load to your server and should only be done if your mysql log shows that multiple databases have errors

How do I set the database permissions for a Microsoft Access file (*.mdb) on Windows Plesk.

Microsoft Access Database Permissions

1. Login to the Plesk control panel and open the File Manager and locate your database file (normally in private
2. Click on the padlock icon next.
3. Select the "Plesk IIS User" account which is shown on the left. Then select the option to Allow Full Control from the right hand side of the screen and click OK (You must give "Full Control" permissons on the folder the Microsoft Database (*.mdb) file is located in).
4. Your database should now have the correct permissions set

How do I use a Microsoft Access database on Windows Plesk Hosting.

Uploading your database

1. Login to your the Plesk Control Panel and open the File Manager.
2. Open the private folder and select Add New Folder.
3. Click the Browse button and location the database file (*.mdb) file from your local computer.
4. Press the OK button to upload it.

Setting up a database connection

1. Click on Home to return to the Home page and select ODBC Settings under Services.
2. Click on the "Add new ODBC DSN" button
3. Enter the name of the new connection for the database uploaded in the previous steps (You must only use letters and numbers - no spaces). You can also add an optional description.
4. From the drop down, select "Microsoft Access Driver (*.mdb)" and click OK.
5. Enter the Database File Path, this will be in a format similar to: E:\inetpub\vhosts\<example.com*gt;\private\<uploaded_database.mdb> (See the section Finding the Database Path below) where example.com is your domain name and uploaded_database.mdb is the name of the database uploaded to the site. Normally the domain name will not include the www part.
6. The rest of the fields are optional and are normally not needed.
7. Click on the "Test" button and if the connection has been created correctly you will be shown the message "Connection Successful".
8. If you do not see "Connection Successful" please check you have specifed the correct path (without the www). If you need to enter a password to open the database enter the appropriate username and password details.

Finding the Database Path

1. Save the attachment shown below "showpath.asp" and upload this to the 'httpdocs' folder for your website.
2. Browse to this page in your web browser http://www.example.com/showpath.asp (replacing www.example.com)
3. This should show you a path similar to C:\inetpub\vhosts\<example.com*gt;\httpdocs\showpath.asp
4. To create the path to your database remove the portion "httpdocs\showpath.asp" from the end and add "private\<uploaded_database.mdb>.
5. Once this is working, please remove the file showpath.asp from your website as it is no longer needed

How to Backup your MySQL DB databases

For those looking to get a regular backup of your MySQL database, the command to add as a cron.job ...

/usr/bin/mysqldump -u{mysql_username} -p{mysql_password} {mysql_db_name} |gzip |uuencode {mysql_db_name}backup.sql.gz |mail -s \"database backup\" {emailaddress}

replace :

• {mysql_username} with the database owner username
• {mysql_password} with the database password
• {mysql_db_name} with the database name
• {emailaddress} with your email address

Please only add the backups as jobs *after* 2am to keep load down on the server duriung peak hours, and be warned it will use up your bandwidth/data-transfer allocation quickly, so weekly backups are recommended over daily ones if your DB is relatively static.

I cannot login / access phpMyAdmin

Microsoft JET Database Engine error '80040e14', Syntax error in...

Microsoft JET Database Engine error '80040e14', Syntax error in...

What version of MySQL are you running ?

Version Control

As a general rule, the versions of applications running on our PRODUCTION servers will be the latest stable release.

We also maintain BLEEDING EDGE systems for those clients who require specific/later versions.

Additionally, certain control panels require particular/older versions in order to operate correctly.

If you have a specific software version / revision requirement, please contact the Sales department to discuss the numerous options.

Why does my PHP/MySQL based website / blob / forum / wiki show MySQL errors ?

• back up your database using phpMyAdmin (EXPORT)
• choose REPAIR from the drop down menu, select all your tables and select the repair option.
• choose OPTIMIZE from the drop down menu, select all your tables and select the optimise option

e-Commerce

OSCommerce FAQ: Warning: I am able to write to the configuration file configure.php

Sometimes on a new osCommerce installation the following message appears at the top of the screen ...

Warning: I am able to write to the configuration file: /home/path/to/your/config/files/configure.php - This is a potential security risk - please set the right user permissions on this file.

despite the apparant protection from making it group and world read only (0644),
the message is literally correct as the file is writable.

Two solutions exist

• the quick-and-dirty solution is to chmod the file to be 0444
• the more elegant and preferred solution is to edit the osCommerce code to check for the file being world writable
  - see the fix discussion on the official forums at http://forums.oscommerce.com/index.php?showtopic=73797

Email / Web Mail

How do I create or change Email Accounts through the online cobalt control panel ?

The control panel will display a list of all the users created on your domain, from here you can setup email accounts, email forwarding, different aliases, extra users and a whole host of other things.

Please remember that usernames MUST be prefixed with the 7 characters of your domain and can be a maximum of 12 characters long.

For more help in the control panel hover over the individual question mark icons with your curser

PLEASE do not remove the [domain]admin user as you will be unable to manage your email or use email forwarding if you do so. There is a charge of £25+vat to recreate an Admin User account.

Can I get multiple copies of mails sent to me?

To receive copies to more than 1 address, then additional addresses can be added manually by the server administrator to...

• /var/qmail/mailnames/{domain}/{mailbox}/.qmail

This is ideal for those who want a copy sent to a pop-box/external mailserver *and* a copy sent to a device like a BlackBerry.

Contact support for futher assistance.

Do your CPanel hosting accounts come with BoxTrapper ?

Setting up easy webmail (Horde) access on CPanel

Our standard CPanel method of accessing the webmail is to use http://{domain}/webmail, which connects on ports 2095/2096.

Assuming your domain name is webmailuser.co.uk you would access the choices of webmail packages :

CPanel Webmail (Horde, Squirell, Neo) at http://www.webmailuser.co.uk/webmail

If you would prefer to access webmail through a dedictaed subdomain - such as webmail.domain straight to the Horde system you ...

1. in cPanel set up a subdomain "webmail"
2. setup redirection for that subdomain to
   "https://www.webmailuser.co.uk:2096/horde/index.php//"
   (change webmailuser.co.uk to your domain name)

This bypasses the usual domain/webmail selection of application and takes you straight to Horde, alternatively replace the /horde/ in the above example with your chosen webmail package.

How-To provided courtesy of Roger Cornwell, http://www.cornwell.nu

Email is not working, why dont I get emails ?

• exact text of any error messages
• steps taken to reproduce the problem
• accurate account/domain/server details
• version number and name of applications, operating systems etc.

Is the mailserver working ?

Can you access email and send/receive using the online webmail ?

What *exactly* happens or is reported by your email software ?

Can you receive email but not send ?

Can you send email but not receive ?

Does it continually ask you for your username and password ?

Are emails to you not arriving ?

How to setup email forwarding in my Cobalt RaQ control panel ?

All email not delivered to one of the VALID alias setup for the users, will be delivered to the admin user.

The [domain]admin user email can be set to forward onto any valid email address.

DO NOT SET ANY OF THE USERS EMAIL TO FOWARD TO THE ADMIN ACCOUNT IT WILL NOT WORK

• Click on the blue envelope icon at the far right, a new page will open with Email Settings
• If you require email forwarding to an existing email address then you must type the email address in where it says Forward Email To
• In the next box labeled Email Aliases: to have ALL of your email forwarded you must type @www.yourdomainname.co.uk to have all mail addressed to anyname@yourdomainname.co.uk forwarded on.
  You cannot have the same alias twice.
  You cannot have the following as aliases:
  • admin
  • majordomo
  • root
  • user
  • webmaster
  • nobody
  • *
  • @

How do I setup email in Netscape Messenger @mydomainname.co.uk ?

Basic email setup with Netscape Messenger

Later versions may vary but you must set the SMTP to your ISP and POP3 to your domain as above.

Your new email account in your mail-client is now setup - connect to the internet and pick up your email.

How do I setup email in Outlook / Outlook Express @mydomainname.co.uk ?

Basic email setup with Microsoft outlook Express

Depending on your version you will also need to set the outbound authentication type (later versions of outlook from 2003 onwards)...

Tools, Email accounts, Edit
(pick account) click Change
Click More Settings/Advanced
Select the Outgoing Server Tab
Tick "outgoing server requires authentication"
Select "use same as incoming"
Save/OK

Your new email account in your mail-client is now setup - connect to the internet and pick up your email.

How do I access my email account from my mobile phone / pda using WAP or GPRS ?

Firstly you will need to determine the IP address of mailserver handling your emails.
In a browser visit www.SamSpade.org
In the first field enter mail.yourdomain.co.uk and click on [do stuff]
Your IP will be looked up and shown next to mail.yourdomain.co.uk inside the [brackets]

The email settings for your mobile phone will be:

• Protocol: POP3
• Incoming server: ip address determined above
• Incoming port: 110
• Outgoing server: ip address determined above
• Outgoing port: 25
• Mailbox/username: yourname@yourdomain.co.uk (use a + (plus sign) if you cannot enter an @)
• Password: the password of your email account

How do I access the Ensim Webmail ?

The Webmail service for your Ensim email POP3 mailboxes is located on your domain in the squirrelmail directory.

In a web browser goto http://www.yourdomainname.ext/squirrelmail
replace www.yourdomain.ext with your actual domain name.

How do I Import my Neomail Addressbook into Horde ?

Importing Neomail Addressbook into Horde

• Connect to your domain using an FTP program as you would for uploading a website
  Navigate to the .neomail-emailuser/cpanelusername folder that is in your root folder
  Download the addressbook files and save them to your local computer.
• Go to Horde (www.yourdomain.ext/webmail)
  click on Organizing
  click on Address Book.
• Click on the Import/Export icon at the top.
• Using the comma delimited format browse for the file on your local computer and follow the import steps.

How do I Import my Neomail Addressbook into SquirrelMail ?

Importing Neomail Addressbook into SquirrelMail

• Connect to your domain using an FTP program as you would for uploading a website
  Navigate to the .neomail-emailuser/cpanelusername folder that is in your root folder
  Download the addressbook files and save them to your local computer.
• Edit the file locally in a text editor (notepad or similar - NOT A WORDPROCESSOR)
  Change the seperating colon to three pipes, i.e. find ":" and replace with "|||"
• Go to SquirrelMail (www.yourdomain.ext/webmail)
  add an address into the Address Book to create the files needed.
• Upload the editted addressbook file by FTP to the .sqmaildata folder in your root folder, overwritting the existing emailuser@yourdomain.ext.abook file created by SquirrelMail.

Outlook Express FAQ: OE will receive emails but not send any

1. You have mistyped something - usually the outbound server name or from email address.
   Check your outbound and inbound server name details are *exactly* the same
   Check your from address on that email account is {something}@{outbound-server}
   
   
2. You have the wrong port set on the SMTP details.
   Outbound mail uses port 25 SMTP
   Incoming mail uses port 110 POP3
   
   
3. You have the wrong authentication type setup on the mail account.
   Make sure any options in Advanced or Servers do not have use MS SPA selected.
   Check on the Advanced or Servers tab that the option My Outgoing Server Requires Authentication is selected, along with Use same outgoing settings as incoming
   
   
4. You are running some email blocking/filtering software.
   Packages such as McAffee Personal Firewall, and Norton Internet Security deliberately interfere with your email settings.
   Turn them off, and contact their own support departments for assistance in configuring them - please note we are unable to support 3rd party software on your equipment
   
   
5. You have local hosts file settings, firewall setting, network setting or corporte policy prohibitting that email address.
   Check with your Office Network Administrator on corporate mail setup and policy.
   
   
6. You picked an ISP that blocks outbound email.
   Sadly this includes BT/Yahoo, BT ADSL, VIRGIN ADSL, and others - contact your connectivity supplier for details on their email blocking setup.
   The correct solution is to change supplier to one who doesn't censor and intercept your internet traffic
   - you can prove this by temporarily using our subscription-free dialup service:
   • Telephone:0845 059 1009
   • Username:hostassist
   • Password:hostassist
   If that allows you to successfully send and receive email then the problem is with your Internet Service Provider and you should contact their support department and ask about their completely unethical blocking of port 25 outbound through their network.
   Often a short-term temporary fix is to use the ISPs own outbound SMTP server, but everyone you send an email to will see which ISP you use and your ISP direct email address. This will lead to a massive increase in spam, virus, malware and bank/ebay phishing scams (see Phishing and Pharming Scams for more details.
   

How do I change my Email Account password ?

Each user can administer their own email settings at
http://www.yourdomainname.ext/personal

Apple Mail leaves messages on server, MAC downloads multiple copies of the same email

Apple Mail Setup Tweaks

Apple Mail is installed with and requires Mac OS X 10.3 and later (\"Panther\") versions. Versions of Apple Mail before Panther do not always work correctly and you are advised to upgrade where possible.

Special Mailboxes Settings

• Click on the Special Mailboxes tab in the account settings window.
• Turn off the Store sent messages on the server option.
  This option should be off because it will quickly use your entire email space quota.
  If you do enable it, you must routinely clear out all unnecessary Sent folder items to that you remain underquota on your account.
• Turn off the Store junk messages on the server option.
  This will keep messages marked as Junk Mail on your computer, not on the MailServer.
  You should occassionally review Junk Mail messages to make sure that any are not incorrectly marked as Junk. When you are happy with the settings on the Junk Mail filetrs, you can enable AppleMail to auto-delete them.
• Turn off the Move deleted messages to the Trash mailbox option.
  Messages that you delete will be marked for deletion, but will still be in their original mailbox until you choose to erase them.
  When you do an erase any space taken by the deleted message will be available to your mailbox again.

By default, Apple Mail is configured to leave mail on the server, and only removes collected messages 10 days later (assuming you connect again 10 days later). Changing this setting wil not delete mail stored locally on your own computer once downloaded.
Though this is the default setting, we highly recommend you change the settings to match those shown here.

Advanced Settings

• Click on the Advanced tab in the account settings window.
• Turn on the Remove copy from server after retrieving a message option.
• In the pop-up menu below it, change the setting to Right away.

How do i junk all mail sent to a specific email address / person in Ensim ?

• Log in to your Ensim Control Panel at http://{yourdomain}/admin
• Click on [Mailboxes/Users]
  If the name already appears in the list, click on the [dustbin] to delete it
• Click on [Email Aliases]
• Click on [Add an Alias]
  Enter the Alias (part of the email address before the @ symbol) into the text field
  Select Forward To (inside of domain): site_blackhole
• Click on [Add Alias]

To undo the auto-delete, simply click the [dustbin] on the [Email Aliases] section of the control panel.

How do I access the Sun Cobalt Webmail ?

The webmail service for your Cobalt email POP3 mailboxes is located on your domain in the openwebmail directory.

In a web browser goto http://www.yourdomainname.ext/openwebmail
replace www.yourdomain.ext with your actual domain name.

Can I check my email when I am away from home / work ?

• for PLESK visit http://webmail.yourdomain.ext
• for CPanel visit http://www.yourdomain.ext/webmail
• for Cobalt visit http://www.yourdomain.ext/openwebmail
• for Ensim visit http://www.yourdomain.ext/squirrelmail

How do I automatically delete mail to non-existant email addresses on Ensim ?

Mail which is not addressed to a specific predefined account (i.e. "real" email address) is delivered to the email alias "catch-all". A catch-all-mail receives all emails sent to (unknown)@(domain)

You can determine the actions to take on email "caught" by this to be either:

• deliver to another user
• deliver to an external email address
• deliver to blackhole (i.e. delete the emails automagically)

To change the behaviour of the catch-all email feature:

1. Log into your Ensim domain control panel at www.yourdomain.co.uk/admin
2. Select Email Aliases
3. Select the alias catch-all
4. Change it to either the destination user, alternative email-address or set it to site_blackhole .

Outlook Express FAQ: How do I setup email in OE ?

Open Outlook Express. (Its better to set up your email addresses offline). Go to the Menu "Tools" and click. From the drop down menu, select "Accounts" and click.

From the open box, click "Mail" tab. This will list all of your current email addresses. Click on the "Add" button and from the list, choose "Mail"

Next, you need to type a display name for your email address. (i.e. Company name, Your name...etc) Once you have selected a name, click "Next"

On the next box, you need to type the email address that you wish to add. (i.e. info@yourdomain.co.uk) This must be your full email address and must end in ".co.uk", ".com" or any other domain suffix. Click "next"

Next you need type in the type of mail servers that you use. On the "My incoming mail server is", choose "Pop3". In the next "Incoming mail" box, type "mail.yourdomain.co.uk" (Replace the above yourdomain to your own domain name). In the next box, "Outgoing mail server" this will be the same as above. (i.e. mail.yourdomain.co.uk). Click "Next"

How do I access / read / delete my spam folder on CPanel ?

Spam Assassin is an automated mail filter that uses a wide range of heuristic algorithms on mail headers and message body text to identify "SPAM" (unsolicited email). Once identified, the mail is tagged as SPAM for later filtering using the user's desktop mail client.

For more information, please visit the developers' website: http://www.spamassassin.org

In your control panel you will be able to see the current settings for SA e.g.
Spam Assassin is currently: disabled
Spam Box is currently: disabled

Enabling the Spam Box feature will cause all mail marked by Spam Assassin as spam to be delivered to a separate mail box called 'spam'.

You can use IMAP or Horde/IMP to check messages that are routed to this box.

If you wish to use pop3 to check the spam box, just add /spam to the end of your pop3 login.
e.g. myname@mydomain.co.uk/spam

This feature's use is generally discouraged in favor of sorting and deleting spam messages using your mail client. Without Spam Box you can configure SpamAssassin to mark your email with an identifying subject (e.g. ***SPAM***), which can then be filtered out into an appropriate location.

If you simply wish to delete all mail in the spambox, click on the CLEAR SPAMBOX button in your control panel on the SpamAssassin page

Why can't I send email ? How do I setup outbound SMTP ?

• Enable SMTP Authentication in your client email settings.
  This is often located in the servers, advanced or security section of your email settings menu. Sometimes the option is called My server requires authentication or it might be called SMTP Authentication. Enable this option and it asks, select the username and password is the same as your incoming username and password.

After this is enabled, you will be able to use the high performance email sending capabilities of our hosting services.

For example:
In Microsoft Outlook you would edit the properties for a your email account that you have setup by choosing ACCOUNTS from the TOOLS menu and then select the email account you want to change (Outlook can handle multiple accounts), click PROPERTIES, then select the SERVERS tab, and then enable the option MY SERVER REQUIRES AUTHENTICATION. Leave all other settings on to the defaults.

Please note *MOST* ISP's now block outbound emails

Some of those that block outbound email include:

• Virgin
• Wanadoo/Orange
• BT Internet (dialup and ADSL)
• EarthLink
• Mindspring
• Cox
• Verizon
• Verio
• Madasafish

Where is the Form Mail (FormMail) Script ? How to use CPanel inbuilt form to email scripts ?

Form Mail Clone

FormMail-clone is an equivalent of the original Matt Wright formmail.pl under a less restrictive license. It should behave exactly as formmail.pl, but has been completely written from scratch, which may leads to a few minor visual differences.

FormMail.cgi will do all the of programming work for you, you simply alter the behavior by using hidden fields in your form.

Mandatory Fields and Settings

Form Action

This is the only form field that you must have in your html for the FormMail script to work correctly.

Recipient

Field: recipient

Description: This form field allows you to specify where you wish your form results to be mailed to. Most likely you will want to configure this option as a hidden form field with a value equal to that of your e-mail address.

Syntax:

• <input type=hidden name="recipient" value="email@yourdomain.com">

Optional Fields and Settings

Subject

Field: subject

Description: The subject field will allow you to specify the subject that you wish to appear in the e-mail that is sent to you after this form has been filled out and submitted. If you do not have this option turned on, then the script will default to a message subject: WWW Form Submission

Syntax:

• If you wish to choose what the subject is;
  <input type=hidden name="subject" value="Your Subject">
• To allow the user to choose a subject;
  <input type=text name="subject">

Email

Field: email

Description: This form field will allow the user to specify their return e-mail address. If you want to be able to return e-mail to your user, we strongly suggest that you include this form field and allow them to fill it in. This will be put into the From: field of the message you receive. NOTE: in your code use all-lowercase for the word "email"

Syntax:

• <input type=text name="email">

Realname

Field: realname

Description: The realname form field will allow the user to input their real name. This field is useful for identification purposes and will also be put into the From: line of your message header.

Syntax:

• <input type=text name="realname">

Sort

Field: sort

Description: This field allows you to choose the order in which you wish for your variables to appear in the e-mail that FormMail generates. You can choose to have the field sorted alphabetically or specify a set order in which you want the fields to appear in your mail message. By leaving this field out, the order will simply default to the order in which the browser sends the information to the script (which isn't always the exact same order they appeared in the form). When sorting by a set order of fields, you should include the phrase "order:" as the first part of your value for the sort field, and then follow that with the field names you want to be listed in the e-mail message, separated by commas.

Syntax:

• To sort alphabetically:
  <input type=hidden name="sort" value="alphabetic">
• To sort by a set field order:
  <input type=hidden name="sort" value="order:name1,name2,etc...">

Redirect

Field: redirect

Description: If you wish to redirect the user to a different URL, rather than having them see the default response to the fill-out form, you can use this hidden variable to send them to a pre-made HTML page.

Syntax:

• To choose the URL the user will end up at;
  <input type=hidden name="redirect" value="http://domain.com/file.html">
• To allow the user to specify a URL he/she wishes to travel to once the form is filled out;
  <input type=text name="redirect">

Required

Field: required

Description: You can now require for certain fields in your form to be filled in before the user can successfully submit the form. Simply place all field names that you want to be mandatory into this field. If the required fields are not filled in, the user will be notified of what they need to fill in, and a link back to the form they just submitted will be provided.

Syntax:

• If you want to require that the user fill in the email and phone fields in your form so that you can reach them once you have received the mail, use a syntax like:
  <input type=hidden name="required" value="email,phone">

Environment Report

Field: env_report

Description: Allows you to have Environment variables included in the e-mail message you receive after a user has filled out your form. This is useful if you wish to know what browser they were using, what domain they were coming from or any other attributes associated with environment variables. The following is a short list of valid environment variables that might be useful:

• REMOTE_HOST - Sends the hostname making a request.
• REMOTE_ADDR - Sends the IP address of the remote host making the request.
• HTTP_USER_AGENT - The browser the client is using to send the request.

Syntax:

• If you wanted to find the remote host and browser sending the request, you would put the following into your form;
  <input type= hidden name="env_report" value="REMOTE_HOST,HTTP_USER_AGENT">

Title

Field: title

Description: This form field allows you to specify the title and header that will appear on the resulting page if you do not specify a redirect URL.

Syntax:

• If you wanted a title of 'Feedback Form Results':
  <input type=hidden name="title" value="Feedback Form Results">

Return Link URL

Field: return_link_url

Description: This field allows you to specify a URL that will appear as a return_link_title on the following report page. This field will not be used if you have the redirect field set, although it is useful if you allow the user to receive the report on the following page, but want to offer them a way to get back to your main page.

Syntax:

• <input type=hidden name="return_link_url" value="http://domain.com/file.html">

Field: return_link_title

Return Link Title

Field: return_link_title

Description: This is the title that will be used to link the user back to the page you specify with return_link_url. The two fields will be shown on the resulting form page as:

Syntax:

• <input type=hidden name="return_link_title" value="Back to Main Page">

Background

Field: background

Description: This form field allows you to specify a background image that will appear if you do not have the redirect field set. This image will appear as the background to the form results page.

Syntax:

• <input type=hidden name="background" value="http://domain.com/image.gif">

BGColor

Field: bgcolor

Description: This form field allows you to specify a bgcolor for the form results page in much the way you specify a background image. This field should not be set if the redirect field is.

Syntax:

• For a background color of White;
  <input type=hidden name="bgcolor" value="#FFFFFF">

Text Colour

Field: text_color

Description: This field works in the same way as bgcolor, except that it will change the color of your text.

Syntax:

• For a text color of Black;
  <input type=hidden name="text_color" value="#000000">

Link Colour

Field: link_color

Description: Changes the color of links on the resulting page. Works in the same way as text_color. Should not be defined if redirect is.

Syntax:

• For a link color of Red;
  <input type=hidden name="link_color" value="#000080">

VLink Colour

Field: vlink_color

Description: Changes the color of visited links on the resulting page. It works exactly the same as link_color. Should not be set if redirect is.

Syntax:

• For a visited link color of Blue;
  <input type=hidden name="vlink_color" value="#0000FF">

ALink Colour

Field: alink_color

Description: Changes the color of active links on the resulting page. Works exactly the same as link_color. Should not be set if redirect is.

Syntax:

• For a visited link color of Blue;
  <input type=hidden name="alink_color" value="#0000FF">

How do I automatically delete old emails on CPanel ?

HOW-TO Have your old email automatically deleted

If you have a mailbox that is always going over-quota or filling up with mail like your default account or your spam box and you don't want to have to keep logging in and deleting the emails manually this howto will show you how you can have it automatically deleted.

1. Login to your cpanel and click on the Cron jobs icon
2. Next click on the Advanced (Unix Style) button to open the cron manager.
3. Now let's say you want to have *ALL* the emails in your default email accounts inbox deleted that are older than 10 days and have it run at 6:45 AM each day.
   
   To do this enter the following information in the following fields:
   Minute: 45
   Hour: 06
   Day: *
   Month: *
   Weekday: *
   Command: /usr/bin/archivemail --quiet --delete --days 10 /home/{USER}/mail/inbox
   
   Make sure you replace {USER} with your actual cpanel username.
4. Hit the Commit Changes button and wait until sometime after 6:45 AM (assuming you set it up to run at that time) and login to your default email account to see if your emails have been deleted
   If everything looks good your default inbox will now have any emails that are older than 10 days automatically deleted
   To login into your default email account you use your cpanel username and password

If you wanted to have all the emails deleted that are older than three days you would simply change the --days option to 3

If you wanted to have all emails inside your mail directory including sent mail, spam, etc. that are older than 30 days deleted...
/usr/bin/archivemail --quiet --delete --days 30 /home/{USER}/mail/*

If you had an email account named info @ yourdomain.co.uk and wanted to have all the emails in that inbox that are older than seven days deleted...
/usr/bin/archivemail --quiet --delete --days 7 /home/{USER}/mail/{yourdomain.co.uk}/info/inbox

If you had an email account named info @ yourdomain.co.uk and wanted to have all the emails in your sent-mail folder that are older than twenty-one days deleted...
/usr/bin/archivemail --quiet --delete --days 21 /home/{USER}/mail/{yourdomain.co.uk}/info/sent-mail

Don't forget to change {yourdomain.co.uk} to your actual domain name !

You can look in your mail directory via your ftp client or the online file manager to see where your mailboxes are located.

PLEASE NOTE: We *CANNOT* recover mail deleted in this manner, so please use this tutorial at your own risk

How do I set up an automated reply to incoming emails on CPanel ?

Creating an Autoresponder

1. Login to your webmail interface through http://{domain}/webmail
2. Go to Autoresponder Options
3. Enter your name in the From field
4. Enter the subject you wish the recipient to see in the
5. Subject field
6. Choose the character set the email will be sent in by selecting an option from the drop field
7. If you wish for the email to display html code in web form, click the tick box next to HTML
8. Provide a body for your message. For example: "I am out of the office until Monday July 23rd. Please speak to my assistant Veronica on 01234 567890 for any emergencies."
9. Click on Setup Autoresponder

How do I set up an Out Of Office reply for incoming emails on CPanel ?

Why does my email not arrive at hotmail ? Missing / Lost emails to xyz@hotmail.com

It is NOT going to be, and never has been a problem with any of our servers or services ... EVER.

We cannot fix something which is another ISPs issue.

THESE ARE ALL HOTMAIL *PROBLEMS* SO PLEASE CONTACT THEM AND NOT US FOR SOLUTIONS

The emails will be delivered quite correctly to Hotmail (unless they 're incoming mailservers are down yet again - Hotmail.com are averaging 3 outages a day as at 1st August 2007 ! In which case our correcty configured and managed email servers will keep trying until MSN email servers come back online again)

For some idea just how bad Hotmail's systems are for delivering email see Hotmail Fail To Deliver Email

The decision on what happens to your emails now they have been delivered to hotmail are 100% entirely down to them and there is NOTHING we can do to change their system(s).

In many cases of claims of mail not arriving at xyz@hotmail.com it is most often because it has been caught by the hotmail aggresive junk filter - junk being a good description for the hotmail technologies !.
Almost 90% of all VALID mail sent to hotmail addresses goes into the junk folder or simply vanishes ...

• Any mail generated by an online application/webform/script from a server not running Microsoft Windows is automatically considered junk.
• Any mail sent by anything other than a Microsoft email program like Outlook or O-Express is automatically considered junk.
• Any mail when hotmails servers are under load and too busy to check the sender is automatically considered junk
• Any mail sent during one of hotmail's 3 times a day 'hiccups' is simply lost with no warning or explanation.

If by some miracle your email is still considered valid after all that, then the final test is if someone (not necessarily the recipient of your current email) has once tagged an email you sent as spam because they are either

•  they have not deleted the unwanted mail
•  or not differentiated between real spam and emails they do not want to read

 Here are the tools to help you "investigate" and troubleshoot the issue...

MSN's Email Wizard

M$ guidlines

Hotmail troubleshooting

THESE ARE ALL HOTMAIL *PROBLEMS* SO PLEASE CONTACT THEM AND NOT US FOR SOLUTIONS

I am getting the error "Relaying Denied" or " 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)" when I try to send mail through my email program

Relaying Denied Error

553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

This message is generated when your mail client has not properly authenticated to the outgoing mail server. Outbound (SMTP) mail can only happen AFTER a successful Inbound (POP3) connection has been made - commonly referred to as PoP3-before-SMTP authentication.

Check that SMTP authorisation is selected in your email client. For Outlook/Express, check in go to Tools -- Accounts -- Email -- Properties -- Advanced Service and select "My Server requires Authentication" and "Use same as Incoming".

If you are using some 3rd party internet security program which intercepts email, such as Norton IS, turn it OFF and try again, as mail will not necessarily work correctly with these very buggy applications

Outlook Error 0x800CCC80 when sending email. . Unable to send email - no connection to mailserver on port 25.

The connection to the server has failed. Account: '', Server: 'mail.mydomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E" error when attempting to send emails.

If your Outlook Email Programis reporting error "0x800CCC80" when attempting to send an email, then your email program is not correctly configured or your ISP is intercepting the outbound emails (hence unable to contact the mailserver on port 25 (Outbound SMTP email)).

This will be caused by one or more of:

• incorrect username
  it should be your full email address as you created in the control panel
• incorrect password
  it should be your email account apssword as you set it in the control panel
• incorrect mailserver
  it should be mail.(yourdomain)
• incorrect authentication settings
  under Tools > Account Settings > More Settings > Outgoing Server select "Log on to incoming mail server before sending mail" also called "My Outbund Server requires Authentication - same as incoming"

For the avoidance of doubt ... it *IS* an error with your email program configuration which only you can fix, or a problem with whomever you use for the internet connection blocking your outbound emails.

Please do not contact support for assistance regarding "0x800CCC80" as there is nothing we can do to fix your email program and if your ISP is applying port limiting/blocking to port 25 like BT, Virgin, Sky, AOL etc, then you _will_ need to upgrade to a decent ISP that provides a proper connectivity service, not just a "facebook browsing" service.

See OthelloConnect.net ADSL for our broadband connectivity services.

How many emails can I send ? What are the mail limitations ?

Shared/Virtual Hosting Mailing Policy and Limits.

Mail Limits

SMTP/Outbound

There is a 300 per hour email limit per domain. This limit is applied towards mailman mailing lists, php scripts, and local smtp connections (standard email connections).

If you send over this amount in any hour most of the e-mails will bounce back with a undeliverable error or be silently discarded.

POP3/Inbound

Our servers have a limit set of 30 pop checks per hour per domain. If you attempt to exceed this you will get a connection refused or wrong password / login incorrect error message. Simply wait for an hour and your account will automatically be unlocked - there is no need to contact support.
To prevent this from happening again please ensure and automated mailbox checking (in your local mail server or mail program [i.e. Outlook etc]) is set to no more frequently than 10 minutes.

Mailing Lists Rules

1. Anytime you send a message to your mailing list, no matter how large the list of recipients, you must throttle the sending. We recommend you throttle your mail program to a maximum of 1 email every 10 seconds (i.e. 360 messages/hour).
   If the mailing list software you're using does not allow you to throttle you must switch to something that does . We recommend phplist which can be found in your control panel under fantastico for free/open-source users with lists upto 1000 addresses, and Active Campaign 1-2-All for commercial use.
   
   If your mailer is not set to throttle and you try sending to a list of 1000, the server will try sending all 1000 in 1 second which is simply not possible. This will cause the server load to go up significantly, causing all processes to slow down. Any domain which causes a servers load to go > 1.0 will be automatically suspended, the process terminated. Therefore if you choose not to throttle your mailing list you will most likely be spending the next 24 hours suspended for crashing the server.
2. Any mailing list processes should be sent during off-peak times to prevent your normal mail send/recieve slwoing down. Off-peak is defined as 8pm to 8a Monday to Friday and all day Saturday and Sunday.
3. You are EXPRESSLY FORBIDDEN to mail to a mailing list you were given or purchased.
   No matter how it was sold to you, THIS IS SPAMMING because they never agreed to you personally sending them mail, and will not be tolerated. We do not care how you attempt to justify it - sending spam will result in the immediate termination of your hosting account account with no refund.
4. Unsolicited bulk email being sent from your account is notacceptable and could result in termination of your hosting account. ISPs take a zero tolerance stance against sending of unsolicited commrcial or bulk emails.
5. Any mailling list which has international recipients MUST comply with all guidelines set forth by the CanSpam legislation - see US CANSPAM
6. No Direct SMTP mailers are allowed - for example DarkMailer.
   Any mail that is sent through our servers *MUST* be relayed through the local Mail Transfer Agent / MTA (localhost:25) for virus scanning, spam checking and delivery by our mail servers.
7. All recipients of your mailing list must have explicity agreed to be emailled by you.
   You agree unconditionally to...
   • act within 1 working day to remove anyone requesting an unsusbcribe
   • include details of the unscribe technology in every mailing
   • handle any and all sam complaints by removing the email address *permamently*

I cannot send / receive email

My email has stoped working ...

How to view email headers in Eudora...

How to view email headers in Outlook Express...

How to view email headers in Incredimail...

How to view email headers in Netscape...

How to view email headers in Outlook 2003...

How to view email headers in Pegasus...

How to view email headers in ThunderBird...

How do I forward my email to another address in CPanel / WHM ?

CPanel Email Forwarding

In cPanel, email accounts which forward to another address are simply known as forwarders.

To create a forwarder, click the "Email" icon. Then select "Forwarders". Finally, click on "Add Forwarder"

In the from name field, enter the address which you wish to forward from e.g. enter george to forward all emails sent to george@(yourdomain) to another address.

In the forwarding to address field, enter the address to which you wish to deliver the forwarded emails - This address *MUST*exist as a valid mailbox somewhere - on the same server/domain or an external one - do NOT forward to a forwarder - this will get your email added to blocklists/blacklists and prevent your email from ever being delivered again.

In your domain name field, enter the hosted domain name for this forwarder - this allows you to have separate forwarders for each domain hosted in your account if required.

Additional Notes

If you enter the from name of an existing POP mailbox account, emails will be duplicated to the forwarding address and the local mailbox - This is NOT recommended.

To forward emails to multiple destination addresses, simply repeat the process of creating a new forwarder, using the same from-name each time, but specifying a different forwarding-to address.

Throttling PHPlist to rate-limit mail sending

Our email policy requires all mailing list users to throttle your mailing lists to keep under 200 outbound emails per hour.

1. Locate the config file for your phplist installation.
   If you have installed the script on your domain with URL like http://www.mydomain.co.uk/phplist/ then the physical path will be ...
   /home/(cpanel-username)/public_html/phplist/config/config.php
2. Download this file to your local machine by FTP
3. Edit the file in a local *TEXT* editor like notepad (MS-Word is not a text editor)
4. Locate the section labelled as batch processing
5. Below that you will see something like ...
   

   # define the amount of emails you want to send per period. If 0, batch processing # is disabled define("MAILQUEUE_BATCH_SIZE",0);  # define the length of one batch processing period, in seconds (3600 is an hour) define("MAILQUEUE_BATCH_PERIOD",3600); 

   
   These are the standard/default settings which you need to adjust to keep the mails under 200/hour.
6. Set the batch_size to 150 ...
   define("MAILQUEUE_BATCH_SIZE",150);
7. Set the batch_period to per hour (60 mins*60seconds) ...
   define("MAILQUEUE_BATCH_PERIOD",3600);
8. Save your changes
9. FTP the new configuration over the top of the original These settings will ensure you phplist keeps to ~150 outbound emails per hour

How do I access the PLESK Webmail ? Where is webmail/horde on Plesk servers ?

How do I access the webmail facility on plesk ?

Webmail is available by default at:
http://webmail.yourdomain.co.uk

Incoming Mail Spam Policy. Why am I not receiveing all emails sent to me ?

Spam Checking Policy

All our incoming mail is now checked against the Spamhaus DNSBL lists which contains a list of known machines, domains, addresses and servers sending spam emails.

You can read more details about this list at: http://www.spamhaus.org/zen/

If you are being told by an email sender that email they sent you is being bounced back to them, then it is HIGHLY likely that they, or their ISP, or their mailserver is on the mail blocklists - this is something that the *SENDER* of the mail should take up with their email provider, and not something that we can or will have any control over.

How do I change the outbound SMTP port in Windows Mail (Vista/Windows 7).

• Open Windows mail and select "Accounts" from the "Tools" menu.
• Select the account and click on "Properties".
• Click on the "Advanced" tab.
• Set the "Outgoing mail (SMTP)" setting to (normally 587 for authenticated SMTP)
• Click "OK" and then "Close"

Thunderbird FAQ: How do I setup email in Thunderbird?

How to set up your email addresses in Thunderbird

1. Open Mozilla Thunderbird
2. Select "Account Settings..." from the "Tools" menu.
3. Select "Email account" and click "Next"
4. Enter your full name and email address and click "Next"
5. Select server type "POP" and enter the mailserver name mail. and click "Next"
6. Enter your FULL email address for the incomming and outgoing User name and click "Next"
7. Name your account (for example your email address)
8. Select "Outgoing server (SMTP)" in the Account Settings window
9. Ensure "Use name and password" is checked, enter your full email address in the "User Name" box and ensure "Use secure connection" is set to "No".
10. Click "OK"

Getting Started

How do I access the Cobalt control panel ?

i.e. if your domain was MyCobaltSite.co.uk then your Sun Cobalt CP logon would be at ...
http://MyCobaltSite.co.uk/siteadmin

What are desigbRweb's primary and secondary nameservers?

The nameservers for your service will have been listed in the initial welcome documents you received.

Currently our nameservers include :

• CPanel 10 (linux)
  ns1.dnslinux.co.uk
  ns2.dnslinux.co.uk
• Plesk 7.5 Reloaded (linux)
  ns1.hostlinux.co.uk
  ns2.hostlinux.co.uk
• Plesk 7.5 Reloaded (windows 2003)
  ns1.dnswindows.co.uk
  ns2.dnswindows.co.uk

If you are still having difficulty, please open a Support Ticket, clearly showing your domain and the service you ordered and one of the technicians will send you the details you need.

What are BeyondPerceptions's primary and secondary nameservers?

The nameservers for your service will have been listed in the initial welcome documents you received.

Currently our nameservers include :

• CPanel 10 (linux)
  ns1.beyondperception.net
  ns2.beyondperception.net

If you are still having difficulty, please open a Support Ticket, clearly showing your domain and the service you ordered and one of the technicians will send you the details you need.

How long should it take DNS to propagate throughout the Internet ?

In order to reduce traffic (and therefore cost) a number of ISPs including:

• NTL
• Demon
• Wanadoo

This can further extend DNS resoliution times by anything upto a week.

You can check the current DNS settings for your domain at
DNS Report

What are Othello's primary and secondary nameservers?

The nameservers for your service will have been listed in the initial welcome documents you received.

Currently our nameservers include :

• Othello Managed Services
  ns1.othellotech.net
  ns2.othellotech.net

If you are still having difficulty, please open a Support Ticket, clearly showing your domain and the service you ordered and one of the technicians will send you the details you need.

How do I access the Plesk control panel ?

i.e. if your domain was designRweb.co.uk then your Plesk CP logon would be at ...
http://designRweb.co.uk:8443/

You do not need to (and possibly cannot) access it by IP address.

The control panel information is encrypted with SSL, but it is a standard application self-signed certificate which may give you a security error to acknowledge first.

If you view the certificate (issued under name plesk) and then install the certificate, you will bypass the security message on all future visits.

RSS FAQ: What is a Podcast or Podcasting ...

A Podcast is just an audio file that is distributed by RSS feed, that you download and listen to with your computer or a portable device such as an mp3 player or Apple iPod (hence the name).

What separates it different from a standard RSS feed is the audio component included in the enclosure field. Instead of reading the article, you are downloading an audio file which contains a read version of the article.
It\'s the online equivalent of an audio-book.

Podcasting hints:

• To create the initial XML RSS Feed data use the podcast generator
• Make a directory in your webspace - say ./podcast for the xml and mp3 files
• Upload your XML and MP3 files to your podcast directory
• Announce your new Podcast to podcast.net and the tens of thousands of other directories
  voila - you are now in the PodCasting business.

Podcasting is increasing in popularity - mostly by internet marketers who want you to listen to their sales speil in your own time, rather than the hit-and-miss technology of an online webcast.

According to Forrester Research, by 2010 podcasting should have about 12.3 million listeners.
These are the same researchers that said by 2002 everyone would be doing all their shopping online and retail outlets would all close down, so take it with a very large pich of e-salt !

How do I access the CPanel control panel ?

i.e. if your domain was BeyondPerception.net then your CPanel CP logon would be at ...
http://BeyondPerception.net/cpanel

What are Aconix Hosting\'s primary and secondary nameservers?

The nameservers for your service will have been listed in the initial welcome documents you received.

Currently our nameservers include :

• Ensim (linux)
  ns1.aconix.com [217.205.96.181]
  ns2.aconix.com [213.143.16.140]
  
but will shortly be changing to:
• Ensim (linux)
  ns1.aconixhosting.com [80.82.135.4]
  ns2.aconixhosting.com [80.82.135.5]
  

If you are still having difficulty, please open a Support Ticket, clearly showing your domain and the service you ordered and one of the technicians will send you the details you need.

What are Sub-Domains, Parked Domains and Add-On Domains ?

Subdomain

• Assume your domain is myhosteddomain.co.uk
• You install a forum into a directory in your webspace called /forum/
  you can now access the forum as myhosteddomain.co.uk/forum/
• You can turn the directory "forum" into a sub-domain from within your Control Panel
  Now you can also access your forum as forum.myhosteddomain.co.uk

Parked Domain

• You have two domains myhosteddomain.co.uk and myhosteddomain.biz
• myhosteddomain.co.uk is the main domain for your website and you also want people to be able to access the site as myhosteddomain.biz, and have them both show the same content.
• You can add the "parked" domain from within your Control Panel
  Now when someone uses either myhosteddomain.co.uk or myhosteddomain.biz they will go to the same website.

Add-On Domains

• You have two domains myhosteddomain.co.uk and myhosteddomain.biz
• myhosteddomain.co.uk is the main domain for your website and you want people to be able to access a *different* site as myhosteddomain.biz
• You upload your additional website into a directory in your webspace called /site2/
  you can now access the 2nd site as myhosteddomain.co.uk/site2/
• You can add the additional domain as an "add-on" from within your Control Panel, redirecting it to the site2 folder.
  Now when someone types myhosteddomain.co.uk they get the original site and when they browse to myhosteddomain.biz they will go to the site2 website.

Control Panels

How do I access the Cobalt control panel ?

i.e. if your domain was MyCobaltSite.co.uk then your Sun Cobalt CP logon would be at ...
http://MyCobaltSite.co.uk/siteadmin

What are desigbRweb's primary and secondary nameservers?

The nameservers for your service will have been listed in the initial welcome documents you received.

Currently our nameservers include :

• CPanel 10 (linux)
  ns1.dnslinux.co.uk
  ns2.dnslinux.co.uk
• Plesk 7.5 Reloaded (linux)
  ns1.hostlinux.co.uk
  ns2.hostlinux.co.uk
• Plesk 7.5 Reloaded (windows 2003)
  ns1.dnswindows.co.uk
  ns2.dnswindows.co.uk

If you are still having difficulty, please open a Support Ticket, clearly showing your domain and the service you ordered and one of the technicians will send you the details you need.

What are BeyondPerceptions's primary and secondary nameservers?

The nameservers for your service will have been listed in the initial welcome documents you received.

Currently our nameservers include :

• CPanel 10 (linux)
  ns1.beyondperception.net
  ns2.beyondperception.net

If you are still having difficulty, please open a Support Ticket, clearly showing your domain and the service you ordered and one of the technicians will send you the details you need.

When are my Web Stats updated ?

Does your control panel allow for file uploads not using FTP ?

Access to this option depends on the service plan you have purchased, and HTTP file uploads / mangement is considerably slower than FTP based management.

My CGI script is not working, what permissions do I need to set for them to function properly?

Owner:Read/Write/Execute Group:Read/Execute World:Read/Execute

How do I access the Ensim control panel ?

i.e. if your domain was aconixhosting.com then your Ensim CP logon would be at ...
http://aconixhosting.com/admin

What are Othello's primary and secondary nameservers?

The nameservers for your service will have been listed in the initial welcome documents you received.

Currently our nameservers include :

• Othello Managed Services
  ns1.othellotech.net
  ns2.othellotech.net

If you are still having difficulty, please open a Support Ticket, clearly showing your domain and the service you ordered and one of the technicians will send you the details you need.

How do I access the Plesk control panel ?

i.e. if your domain was designRweb.co.uk then your Plesk CP logon would be at ...
http://designRweb.co.uk:8443/

You do not need to (and possibly cannot) access it by IP address.

The control panel information is encrypted with SSL, but it is a standard application self-signed certificate which may give you a security error to acknowledge first.

If you view the certificate (issued under name plesk) and then install the certificate, you will bypass the security message on all future visits.

Apple Mail leaves messages on server, MAC downloads multiple copies of the same email

Apple Mail Setup Tweaks

Apple Mail is installed with and requires Mac OS X 10.3 and later (\"Panther\") versions. Versions of Apple Mail before Panther do not always work correctly and you are advised to upgrade where possible.

Special Mailboxes Settings

• Click on the Special Mailboxes tab in the account settings window.
• Turn off the Store sent messages on the server option.
  This option should be off because it will quickly use your entire email space quota.
  If you do enable it, you must routinely clear out all unnecessary Sent folder items to that you remain underquota on your account.
• Turn off the Store junk messages on the server option.
  This will keep messages marked as Junk Mail on your computer, not on the MailServer.
  You should occassionally review Junk Mail messages to make sure that any are not incorrectly marked as Junk. When you are happy with the settings on the Junk Mail filetrs, you can enable AppleMail to auto-delete them.
• Turn off the Move deleted messages to the Trash mailbox option.
  Messages that you delete will be marked for deletion, but will still be in their original mailbox until you choose to erase them.
  When you do an erase any space taken by the deleted message will be available to your mailbox again.

By default, Apple Mail is configured to leave mail on the server, and only removes collected messages 10 days later (assuming you connect again 10 days later). Changing this setting wil not delete mail stored locally on your own computer once downloaded.
Though this is the default setting, we highly recommend you change the settings to match those shown here.

Advanced Settings

• Click on the Advanced tab in the account settings window.
• Turn on the Remove copy from server after retrieving a message option.
• In the pop-up menu below it, change the setting to Right away.

How do I access the CPanel control panel ?

i.e. if your domain was BeyondPerception.net then your CPanel CP logon would be at ...
http://BeyondPerception.net/cpanel

What are Aconix Hosting\'s primary and secondary nameservers?

The nameservers for your service will have been listed in the initial welcome documents you received.

Currently our nameservers include :

• Ensim (linux)
  ns1.aconix.com [217.205.96.181]
  ns2.aconix.com [213.143.16.140]
  
but will shortly be changing to:
• Ensim (linux)
  ns1.aconixhosting.com [80.82.135.4]
  ns2.aconixhosting.com [80.82.135.5]
  

If you are still having difficulty, please open a Support Ticket, clearly showing your domain and the service you ordered and one of the technicians will send you the details you need.

How to Backup your MySQL DB databases

For those looking to get a regular backup of your MySQL database, the command to add as a cron.job ...

/usr/bin/mysqldump -u{mysql_username} -p{mysql_password} {mysql_db_name} |gzip |uuencode {mysql_db_name}backup.sql.gz |mail -s \"database backup\" {emailaddress}

replace :

• {mysql_username} with the database owner username
• {mysql_password} with the database password
• {mysql_db_name} with the database name
• {emailaddress} with your email address

Please only add the backups as jobs *after* 2am to keep load down on the server duriung peak hours, and be warned it will use up your bandwidth/data-transfer allocation quickly, so weekly backups are recommended over daily ones if your DB is relatively static.

What is the server path to my files ?

Plesk (linux)

CPanel (linux)

Cobalt (linux)

HSphere (linux)

Ensim Pro (linux)

Direct Admin (linux)

HSphere (windows)

HELM (windows)

Plesk (windows)

How do I repair a damaged MySQL table, rebuild index or prepare for backup ?

from the SSH prompt, change directory to the location of the database
(usually /var/lib/mysql/databaseName)
and execute the MySQL ISAM Check command:
myisamchk -r *.MYI

Can I check my email when I am away from home / work ?

• for PLESK visit http://webmail.yourdomain.ext
• for CPanel visit http://www.yourdomain.ext/webmail
• for Cobalt visit http://www.yourdomain.ext/openwebmail
• for Ensim visit http://www.yourdomain.ext/squirrelmail

What happens if I exceed my allocated monthly bandwidth/data-transfer allowance?

Once you have exceeded your limit, your account is suspended for the rest of the current month.

You should contact us and purchase more bandwidth/upgrade your plan prior to exceeding your bandwidth allowance to keep your website online, and keep email working normally.

Please contact the Sales Team to discuss your Bandwidth/Transfer requirements.

How do I add an E-mail Account to Webmin (in Virtualmin) ?

1. Connect and login to your webmin control panel.
2. Click on the Servers tab, and then click on Virtualmin Virtual Servers
3. Click on the domain that you wish to add the e-mail account to.
4. On the next page, scroll near the bottom, and click on Edit Mail & FTP Users
5. Click on Add a User to This Domain
   A form will appear.
   Fill in the details as prompted.
   Any user you put here will become user@yourdomain.co.uk (where yourdomain.co.uk is your actual domain name)
   
   If you wish to enable Subversion for this extra user, or give them an FTP login, you can do so on this screen by clicking Yes next to the appropriate option.
   You can click on the description of the input box for a popup help box describing the option in detail.

Why can't I send email ? How do I setup outbound SMTP ?

• Enable SMTP Authentication in your client email settings.
  This is often located in the servers, advanced or security section of your email settings menu. Sometimes the option is called My server requires authentication or it might be called SMTP Authentication. Enable this option and it asks, select the username and password is the same as your incoming username and password.

After this is enabled, you will be able to use the high performance email sending capabilities of our hosting services.

For example:
In Microsoft Outlook you would edit the properties for a your email account that you have setup by choosing ACCOUNTS from the TOOLS menu and then select the email account you want to change (Outlook can handle multiple accounts), click PROPERTIES, then select the SERVERS tab, and then enable the option MY SERVER REQUIRES AUTHENTICATION. Leave all other settings on to the defaults.

Please note *MOST* ISP's now block outbound emails

Some of those that block outbound email include:

• Virgin
• Wanadoo/Orange
• BT Internet (dialup and ADSL)
• EarthLink
• Mindspring
• Cox
• Verizon
• Verio
• Madasafish

How do I disable php for one account on a Linux server ?

• php_flag engine off

If you are the server administrator, you can disable PHP for the domain/account by adding aline on the httpd.conf section for that virtual host ...

• php_admin_flag engine off

Can you help / migrate my accounts / websites /emails / databases ?

• reseller with root access
• had a VPS
• were on a dedicated server

If it was a different control panel, or you didnt have full root access then we can advise only, and cannot guarantee a successful transfer.

Why does my email not arrive at hotmail ? Missing / Lost emails to xyz@hotmail.com

It is NOT going to be, and never has been a problem with any of our servers or services ... EVER.

We cannot fix something which is another ISPs issue.

THESE ARE ALL HOTMAIL *PROBLEMS* SO PLEASE CONTACT THEM AND NOT US FOR SOLUTIONS

The emails will be delivered quite correctly to Hotmail (unless they 're incoming mailservers are down yet again - Hotmail.com are averaging 3 outages a day as at 1st August 2007 ! In which case our correcty configured and managed email servers will keep trying until MSN email servers come back online again)

For some idea just how bad Hotmail's systems are for delivering email see Hotmail Fail To Deliver Email

The decision on what happens to your emails now they have been delivered to hotmail are 100% entirely down to them and there is NOTHING we can do to change their system(s).

In many cases of claims of mail not arriving at xyz@hotmail.com it is most often because it has been caught by the hotmail aggresive junk filter - junk being a good description for the hotmail technologies !.
Almost 90% of all VALID mail sent to hotmail addresses goes into the junk folder or simply vanishes ...

• Any mail generated by an online application/webform/script from a server not running Microsoft Windows is automatically considered junk.
• Any mail sent by anything other than a Microsoft email program like Outlook or O-Express is automatically considered junk.
• Any mail when hotmails servers are under load and too busy to check the sender is automatically considered junk
• Any mail sent during one of hotmail's 3 times a day 'hiccups' is simply lost with no warning or explanation.

If by some miracle your email is still considered valid after all that, then the final test is if someone (not necessarily the recipient of your current email) has once tagged an email you sent as spam because they are either

•  they have not deleted the unwanted mail
•  or not differentiated between real spam and emails they do not want to read

 Here are the tools to help you "investigate" and troubleshoot the issue...

MSN's Email Wizard

M$ guidlines

Hotmail troubleshooting

THESE ARE ALL HOTMAIL *PROBLEMS* SO PLEASE CONTACT THEM AND NOT US FOR SOLUTIONS

Control Panel - CPanel/WHM

Do your CPanel hosting accounts come with BoxTrapper ?

Setting up easy webmail (Horde) access on CPanel

Our standard CPanel method of accessing the webmail is to use http://{domain}/webmail, which connects on ports 2095/2096.

Assuming your domain name is webmailuser.co.uk you would access the choices of webmail packages :

CPanel Webmail (Horde, Squirell, Neo) at http://www.webmailuser.co.uk/webmail

If you would prefer to access webmail through a dedictaed subdomain - such as webmail.domain straight to the Horde system you ...

1. in cPanel set up a subdomain "webmail"
2. setup redirection for that subdomain to
   "https://www.webmailuser.co.uk:2096/horde/index.php//"
   (change webmailuser.co.uk to your domain name)

This bypasses the usual domain/webmail selection of application and takes you straight to Horde, alternatively replace the /horde/ in the above example with your chosen webmail package.

How-To provided courtesy of Roger Cornwell, http://www.cornwell.nu

Cannot publish site with Frontpage Extensions, front page reporting incorrect password

1. Disable frontpage extensions in the site configuration.
2. Enable frontpage extensions in the site configuration

1. Disable frontpage in the site settings.
2. Remove all of the directories on the site with a _ at the beginning.
3. Remove the .htaccess file.
4. Enable frontpage extensions in the site settings.

What ports should be open to run cPanel / WHM behind a firewall ?

Port List

• 20 ftp tcp inbound/outbound
• 21 ftp tcp,udp inbound/outbound
• 22 ssh tcp inbound
• 25 smtp tcp inbound/outbound
• 26 smtp tcp inbound/outbound
• 37 rdate tcp outbound
• 43 whois tcp outbound
• 53 DNS tcp/udp inbound/outbound
• 80 http tcp inbound/outbound
• 110 pop3 tcp inbound
• 113 ident tcp outbound
• 143 imap4 tcp inbound
• 443 https tcp inbound
• 465 smtp tls/ssl tcp/udp inbound/outbound
• 873 rsync tcp/udp outbound
• 993 imap4 ssl tcp inbound
• 995 pop3 ssl tcp inbound
• 2082 cpanel tcp inbound
• 2083 cpanel ssl tcp inbound
• 2086 whm tcp inbound
• 2087 whm ssl tcp inbound
• 2089 cp licence tcp outbound
• 2095 Webmail tcp inbound
• 2096 Webmail SSL tcp inbound
• 3306 mysql tcp (only if you need to connect remotely)
• 6666 chat tcp inbound

These settings apply to a base installation of CPanel/WHM version 10 onwards.
Any add-ons or advanced configurations such as DNS clustering may require additional ports.

How do I access my email account from my mobile phone / pda using WAP or GPRS ?

Firstly you will need to determine the IP address of mailserver handling your emails.
In a browser visit www.SamSpade.org
In the first field enter mail.yourdomain.co.uk and click on [do stuff]
Your IP will be looked up and shown next to mail.yourdomain.co.uk inside the [brackets]

The email settings for your mobile phone will be:

• Protocol: POP3
• Incoming server: ip address determined above
• Incoming port: 110
• Outgoing server: ip address determined above
• Outgoing port: 25
• Mailbox/username: yourname@yourdomain.co.uk (use a + (plus sign) if you cannot enter an @)
• Password: the password of your email account

How do I move a MySQL Database from one host to another using phpMyAdmin ? Backup and Restore using phpMyAdmin.

How to Backup and Restore your MySQL Database using phpMyAdmin

The following are the steps to Export and then Import a MySQL database using phpMyAdmin

Export from phpMyAdmin

1. Open cPanel and open your phpMyAdmin
2. On the welcome screen you will see an Export option click on this link
3. This will bring up the view dump (schema) of databases screen
4. Select the tables you wish to be exported from the list
5. Ensure you choose SQL as the option (this will allow you to just paste the SQL for your next host)
6. It will create text file on the screen, highlight the information and paste it into a text document.
   Save this for when you get hosting.

Import into phpMyAdmin

1. Open cPanel and open your phpMyAdmin
2. On the welcome screen you will see an Query window option (lower left corner) click on this link
3. Paste the contents of the text file that you exported and done. Your database and it's contents are moved

Notes

• PHP file upload size limits on uploading the file (default is 2Mb)
• Post size limits, as defined by both your browser and the server (default is 4Mb)

How do I Import my Neomail Addressbook into Horde ?

Importing Neomail Addressbook into Horde

• Connect to your domain using an FTP program as you would for uploading a website
  Navigate to the .neomail-emailuser/cpanelusername folder that is in your root folder
  Download the addressbook files and save them to your local computer.
• Go to Horde (www.yourdomain.ext/webmail)
  click on Organizing
  click on Address Book.
• Click on the Import/Export icon at the top.
• Using the comma delimited format browse for the file on your local computer and follow the import steps.

How do I Import my Neomail Addressbook into SquirrelMail ?

Importing Neomail Addressbook into SquirrelMail

• Connect to your domain using an FTP program as you would for uploading a website
  Navigate to the .neomail-emailuser/cpanelusername folder that is in your root folder
  Download the addressbook files and save them to your local computer.
• Edit the file locally in a text editor (notepad or similar - NOT A WORDPROCESSOR)
  Change the seperating colon to three pipes, i.e. find ":" and replace with "|||"
• Go to SquirrelMail (www.yourdomain.ext/webmail)
  add an address into the Address Book to create the files needed.
• Upload the editted addressbook file by FTP to the .sqmaildata folder in your root folder, overwritting the existing emailuser@yourdomain.ext.abook file created by SquirrelMail.

How do I access the CPanel control panel ?

i.e. if your domain was BeyondPerception.net then your CPanel CP logon would be at ...
http://BeyondPerception.net/cpanel

What is the server path to my files ?

Plesk (linux)

CPanel (linux)

Cobalt (linux)

HSphere (linux)

Ensim Pro (linux)

Direct Admin (linux)

HSphere (windows)

HELM (windows)

Plesk (windows)

How do I create a MySQL database in Cpanel ?

1. Login to your control panel
2. Click on the MySQL Databases icon.
   This may be under the Server or Database sections depending on the theme of your control panel
3. Enter a name for your database in the Db input field
   Click the Add Db button.
4. Go back to the MySQL Administration page by clicking the go back link
5. Scroll down to where it says Database Users and create a new username and password for your database
   Click the Add User button.
6. Go back to the MySQL Administration page by clicking the go back link
7. Scroll down to where it says Database Users and select the new user and the database
   Click the Add User to DB button.

Remember:Your cpanel username is used as a prefix to databases and database users.
So if you created a database named mydb for access by your cgi scripts and applications it\'s actually going to be called cpaneluser_mydb. Similarly with database users.

Details of the MySQL DB and DB User can be seen in the control panel in the MySQL Administration page.

You may add MySQL Databases and Users as long as there are remaining resources available in your hosting plan.

What is Fantastico De Luxe ?

Main Features

1. add-on domains
2. subdomains
3. top level directories (root of main domain and/or any addon domain/subdomain)

Additional features User Page

1. Overview page (lists all installed apps)
2. Select language
3. Email notifications to user for installations/removals
4. Display a warning when logged in using root or reseller password. You can't proceed to install in these cases.

Scripts being installed by Fantastico De Luxe

Blogs

Portals/CMS

Customer Support

Discussion Boards

E-Commerce

FAQ

Guestbooks

Image Galleries

Mailing List

Polls and Surveys

Project Management

Site Builder

Wiki

Other Scripts

How do I backup and restore my Website and Databases.

Backup your site
1. Login to your old cpanel and click "backup"
2. Once in backup click "download a home directory backup" This will backup all your email accounts, files, and a few other things. It will not backup your mysql databases.
3. If you have any mysql databases you will download them now.
4. If you have any Alias/ Filter Backups download them.

Restore your site
1. Login to your new cpanel and click "backup"
2. Under "restore a home backup" Click "Browse" and find the home backup you have you have already downloaded, and click upload.
3. Do the same for your mysql databases.
4. Do the same for your Alias/Filters.

Fixing Databases after restore After you have restored your database you may get an error when trying to view a page that users the database (forum, script, phpmyadmin etc).

Warning: mysql_connect(): Access denied for user: 'domain_dbse@localhost' (Using password: YES) in /home/domain/public_html/forum/includes/database.php on line 13 Unable to connect to database server!

This means that your database now exists in cpanel, but it has no mysql username and password assigned to it. To assign a username and password login to your cpanel and click "mysql databases" and add the user, and assign appropriate rights to it.

Your username will look something like this yourusername_databasename@localhost
The username in our example error above is "domain_dbse"
You will need to find out your database password for scripts/forums etc. To do so look at the error your page gave you and take notice of the path.

Path from our example error:
/home/domain/public_html/forum/includes/database.php on line 13 Login to your site by FTP and go through to the approprate folders/path until you find the file listed in your error. Download the file to your computer. Once it has been downloaded, open the file and look for your database password. Look for a line like
DB_SERVER_PASSWORD = ('abc123xyz');

Now fill that password in for the database password, and and then press "add user"

The user has now been added, but it has not been assigned to a database.

Match up the user with the database it belongs to and then just click "add user to database"

All done! If it doesn't work you missed a step somewhere and should create a support ticket for assistance.

What are Sub-Domains, Parked Domains and Add-On Domains ?

Subdomain

• Assume your domain is myhosteddomain.co.uk
• You install a forum into a directory in your webspace called /forum/
  you can now access the forum as myhosteddomain.co.uk/forum/
• You can turn the directory "forum" into a sub-domain from within your Control Panel
  Now you can also access your forum as forum.myhosteddomain.co.uk

Parked Domain

• You have two domains myhosteddomain.co.uk and myhosteddomain.biz
• myhosteddomain.co.uk is the main domain for your website and you also want people to be able to access the site as myhosteddomain.biz, and have them both show the same content.
• You can add the "parked" domain from within your Control Panel
  Now when someone uses either myhosteddomain.co.uk or myhosteddomain.biz they will go to the same website.

Add-On Domains

• You have two domains myhosteddomain.co.uk and myhosteddomain.biz
• myhosteddomain.co.uk is the main domain for your website and you want people to be able to access a *different* site as myhosteddomain.biz
• You upload your additional website into a directory in your webspace called /site2/
  you can now access the 2nd site as myhosteddomain.co.uk/site2/
• You can add the additional domain as an "add-on" from within your Control Panel, redirecting it to the site2 folder.
  Now when someone types myhosteddomain.co.uk they get the original site and when they browse to myhosteddomain.biz they will go to the site2 website.

How to create custom error pages ...

To use your own custom error pages you must first create the html page(s) you want displayed ... for simplicity we recommend that they are named the same as the error code for which they are to be displayed. i.e. 404.htm for the page to be displayed on a 404 error. Some common error codes are ...

• 401 - Authorization Required.
  This document is displayed when a visitor supplies an incorrect username/password to a restricted area of your web site.
• 403 - Forbidden.
  This document is displayed when a visitor tries to access an area of your web site which you have specifically forbidden access.
• 404 - File Not Found.
  This document is displayed when a visitor requests a specific page and the page is no longer available (renamed or deleted).
• 500 - Internal Server Error.
  This document is displayed when an error occurs while running a script.

Your website is hosted on an Apache based webserver. For a complete description of the ErrorDocument directive see http://www.apache.org

To activate your own error pages, you must ...

1. Download the file called .htaccess from the root directory of your web site (if there is one already)
   It MUST BE downloaded in ASCII mode.
   Before making any changes make a backup copy - if this file is not correct your site may become unavailable.
2. Using a text editor/Notepad [NEVER USE WORD/WORDPAD] add the following line:
   ErrorDocument ErrorDocumentNumber FullUrl
   where ErrorDocumentNumber is the Apache number e.g. 404 and FullUrl is the full http location of your error page.
   e.g. ErrorDocument 404 http://www.yourdomain.co.uk/404.htm
3. Save your .htaccess file and the upload it to the root of your website, again using ASCII mode.
4. Test it. First by going to your home page. Then go to a page that will force the error page to be displayed.
   For example, assuming a page called test404.html does not exist in your site, enter into your browser address bar http://www.yourdomainname.co.uk/test404.htm
   Your new 404 error page will be displayed.

If after uploading your new .htaccess file, your web site becomes unavailable, restore the .htaccess file from your backup. You did make a backup - didn't you ? then start again from [2].

How do I backup and restore my Website and databases ? How do I move my sites from my current host to Othello ?

Backup your site
1. Login to your old cpanel and click "backup"
2. Once in backup click "download a home directory backup" This will backup all your email accounts, files, and a few other things. It will not backup your mysql databases.
3. If you have any mysql databases you will download them now.
4. If you have any Alias/ Filter Backups download them.

Restore your site
1. Login to your new cpanel and click "backup"
2. Under "restore a home backup" Click "Browse" and find the home backup you have you have already downloaded, and click upload.
3. Do the same for your mysql databases.
4. Do the same for your Alias/Filters.

Fixing Databases after restore After you have restored your database you may get an error when trying to view a page that users the database (forum, script, phpmyadmin etc).

Warning: mysql_connect(): Access denied for user: 'domain_dbse@localhost' (Using password: YES) in /home/domain/public_html/forum/includes/database.php on line 13 Unable to connect to database server!

This means that your database now exists in cpanel, but it has no mysql username and password assigned to it. To assign a username and password login to your cpanel and click "mysql databases" and add the user, and assign appropriate rights to it.

Your username will look something like this yourusername_databasename@localhost
The username in our example error above is "domain_dbse"
You will need to find out your database password for scripts/forums etc. To do so look at the error your page gave you and take notice of the path.

Path from our example error:
/home/domain/public_html/forum/includes/database.php on line 13 Login to your site by FTP and go through to the approprate folders/path until you find the file listed in your error. Download the file to your computer. Once it has been downloaded, open the file and look for your database password. Look for a line like
DB_SERVER_PASSWORD = ('abc123xyz');

Now fill that password in for the database password, and and then press "add user"

The user has now been added, but it has not been assigned to a database.

Match up the user with the database it belongs to and then just click "add user to database"

All done! If it doesn't work you messed up somewhere and should create a support ticket for assistance.

How do I access / read / delete my spam folder on CPanel ?

Spam Assassin is an automated mail filter that uses a wide range of heuristic algorithms on mail headers and message body text to identify "SPAM" (unsolicited email). Once identified, the mail is tagged as SPAM for later filtering using the user's desktop mail client.

For more information, please visit the developers' website: http://www.spamassassin.org

In your control panel you will be able to see the current settings for SA e.g.
Spam Assassin is currently: disabled
Spam Box is currently: disabled

Enabling the Spam Box feature will cause all mail marked by Spam Assassin as spam to be delivered to a separate mail box called 'spam'.

You can use IMAP or Horde/IMP to check messages that are routed to this box.

If you wish to use pop3 to check the spam box, just add /spam to the end of your pop3 login.
e.g. myname@mydomain.co.uk/spam

This feature's use is generally discouraged in favor of sorting and deleting spam messages using your mail client. Without Spam Box you can configure SpamAssassin to mark your email with an identifying subject (e.g. ***SPAM***), which can then be filtered out into an appropriate location.

If you simply wish to delete all mail in the spambox, click on the CLEAR SPAMBOX button in your control panel on the SpamAssassin page

How do I use SSI (server Side Includes) ?

The definitive guide for SSI use with your OthelloHost package is http://httpd.apache.org/docs/howto/ssi.html

It is possible, using an .htaccess file to set the Server SSI pre-processor to read any kind of file (usually restricted to xhtml type files) with these entries:
Options +Includes
AddHandler server-parsed .shtml .shtm .html .htm .xhtml .xhtm

This will cause all files ending in .shtml .shtm .html .htm .xhtml and .xhtm to be parsed by the SSI Pre-Processor Engine on the server

How do I make directories browsable ? How to fix 403 forbidden errors .

How to allow the browsing of directories which do not have index.htm pages

When you access any location on a web server, the serevr expects to serve up the EXACT named page requested, and if no page name is specified, to show the default page (usually index.htm). If no page is specified, and no index page is found, but other files exist, the server will return a 403 Forbidden Error.

To allow an uploaded directory of files to be listed, without having to link to each of them from an index page, then you need to enable Directory Browsing for that directory using the .htaccess file.

Making directories browsable:
• Create a new text file, in a plain text editor (like Notepad or Textpad - do not use Word/Wordpad)
• Enter this line *exactly*:
  

  Options +Indexes

• Save the file with the name ".htaccess" (note the leading "." character)
• Upload the file to the directory you wish to make browsable.

Now you have told the webserver (by the .htaccess options Options +Indexes that you want to allow automatic index file creation in that directory.

The automatic index file created will show a list of all the files (if any) that are inside the directory, and any directories below it.

Where is the Form Mail (FormMail) Script ? How to use CPanel inbuilt form to email scripts ?

Form Mail Clone

FormMail-clone is an equivalent of the original Matt Wright formmail.pl under a less restrictive license. It should behave exactly as formmail.pl, but has been completely written from scratch, which may leads to a few minor visual differences.

FormMail.cgi will do all the of programming work for you, you simply alter the behavior by using hidden fields in your form.

Mandatory Fields and Settings

Form Action

This is the only form field that you must have in your html for the FormMail script to work correctly.

Recipient

Field: recipient

Description: This form field allows you to specify where you wish your form results to be mailed to. Most likely you will want to configure this option as a hidden form field with a value equal to that of your e-mail address.

Syntax:

• <input type=hidden name="recipient" value="email@yourdomain.com">

Optional Fields and Settings

Subject

Field: subject

Description: The subject field will allow you to specify the subject that you wish to appear in the e-mail that is sent to you after this form has been filled out and submitted. If you do not have this option turned on, then the script will default to a message subject: WWW Form Submission

Syntax:

• If you wish to choose what the subject is;
  <input type=hidden name="subject" value="Your Subject">
• To allow the user to choose a subject;
  <input type=text name="subject">

Email

Field: email

Description: This form field will allow the user to specify their return e-mail address. If you want to be able to return e-mail to your user, we strongly suggest that you include this form field and allow them to fill it in. This will be put into the From: field of the message you receive. NOTE: in your code use all-lowercase for the word "email"

Syntax:

• <input type=text name="email">

Realname

Field: realname

Description: The realname form field will allow the user to input their real name. This field is useful for identification purposes and will also be put into the From: line of your message header.

Syntax:

• <input type=text name="realname">

Sort

Field: sort

Description: This field allows you to choose the order in which you wish for your variables to appear in the e-mail that FormMail generates. You can choose to have the field sorted alphabetically or specify a set order in which you want the fields to appear in your mail message. By leaving this field out, the order will simply default to the order in which the browser sends the information to the script (which isn't always the exact same order they appeared in the form). When sorting by a set order of fields, you should include the phrase "order:" as the first part of your value for the sort field, and then follow that with the field names you want to be listed in the e-mail message, separated by commas.

Syntax:

• To sort alphabetically:
  <input type=hidden name="sort" value="alphabetic">
• To sort by a set field order:
  <input type=hidden name="sort" value="order:name1,name2,etc...">

Redirect

Field: redirect

Description: If you wish to redirect the user to a different URL, rather than having them see the default response to the fill-out form, you can use this hidden variable to send them to a pre-made HTML page.

Syntax:

• To choose the URL the user will end up at;
  <input type=hidden name="redirect" value="http://domain.com/file.html">
• To allow the user to specify a URL he/she wishes to travel to once the form is filled out;
  <input type=text name="redirect">

Required

Field: required

Description: You can now require for certain fields in your form to be filled in before the user can successfully submit the form. Simply place all field names that you want to be mandatory into this field. If the required fields are not filled in, the user will be notified of what they need to fill in, and a link back to the form they just submitted will be provided.

Syntax:

• If you want to require that the user fill in the email and phone fields in your form so that you can reach them once you have received the mail, use a syntax like:
  <input type=hidden name="required" value="email,phone">

Environment Report

Field: env_report

Description: Allows you to have Environment variables included in the e-mail message you receive after a user has filled out your form. This is useful if you wish to know what browser they were using, what domain they were coming from or any other attributes associated with environment variables. The following is a short list of valid environment variables that might be useful:

• REMOTE_HOST - Sends the hostname making a request.
• REMOTE_ADDR - Sends the IP address of the remote host making the request.
• HTTP_USER_AGENT - The browser the client is using to send the request.

Syntax:

• If you wanted to find the remote host and browser sending the request, you would put the following into your form;
  <input type= hidden name="env_report" value="REMOTE_HOST,HTTP_USER_AGENT">

Title

Field: title

Description: This form field allows you to specify the title and header that will appear on the resulting page if you do not specify a redirect URL.

Syntax:

• If you wanted a title of 'Feedback Form Results':
  <input type=hidden name="title" value="Feedback Form Results">

Return Link URL

Field: return_link_url

Description: This field allows you to specify a URL that will appear as a return_link_title on the following report page. This field will not be used if you have the redirect field set, although it is useful if you allow the user to receive the report on the following page, but want to offer them a way to get back to your main page.

Syntax:

• <input type=hidden name="return_link_url" value="http://domain.com/file.html">

Field: return_link_title

Return Link Title

Field: return_link_title

Description: This is the title that will be used to link the user back to the page you specify with return_link_url. The two fields will be shown on the resulting form page as:

Syntax:

• <input type=hidden name="return_link_title" value="Back to Main Page">

Background

Field: background

Description: This form field allows you to specify a background image that will appear if you do not have the redirect field set. This image will appear as the background to the form results page.

Syntax:

• <input type=hidden name="background" value="http://domain.com/image.gif">

BGColor

Field: bgcolor

Description: This form field allows you to specify a bgcolor for the form results page in much the way you specify a background image. This field should not be set if the redirect field is.

Syntax:

• For a background color of White;
  <input type=hidden name="bgcolor" value="#FFFFFF">

Text Colour

Field: text_color

Description: This field works in the same way as bgcolor, except that it will change the color of your text.

Syntax:

• For a text color of Black;
  <input type=hidden name="text_color" value="#000000">

Link Colour

Field: link_color

Description: Changes the color of links on the resulting page. Works in the same way as text_color. Should not be defined if redirect is.

Syntax:

• For a link color of Red;
  <input type=hidden name="link_color" value="#000080">

VLink Colour

Field: vlink_color

Description: Changes the color of visited links on the resulting page. It works exactly the same as link_color. Should not be set if redirect is.

Syntax:

• For a visited link color of Blue;
  <input type=hidden name="vlink_color" value="#0000FF">

ALink Colour

Field: alink_color

Description: Changes the color of active links on the resulting page. Works exactly the same as link_color. Should not be set if redirect is.

Syntax:

• For a visited link color of Blue;
  <input type=hidden name="alink_color" value="#0000FF">

How do I transfer subdomains from Ensim Control Panel to CPanel/WHM ?

Migration of subdomains from ensim to cpanel requires some manual work ...

This procedure assumes you have root level access to both the source (ensim) and destination (cpanel/whm) servers.

1. Login to the source ensim server using SSH from where you want to migrate the existing subdomain.
2. Change to the subdomain directory for the domain you want to move
   i.e. cd /home/virtual/{yourdomain.co.uk}/var/subdomain
3. Here you can see all the subdomains for this domain with
   ls -l -a
4. Change into each subdomain html directory
   i.e. cd {subdomain}/html
5. TAR and GZIP the files
   tar -czvf ../../{subdomain}.tar.gz *
6. Repeat for all subdomains
7. Transfer the files to the destination cpanel server, by either ftp or scp
   ftp cpanelserver as the root user
   binary
   hash
   mput *.tar.gz

1. Login to the cpanel account for the domain and create all the subdomains
2. Login to the destination cpanel server using SSH.
3. Change to the directory where you uploaded the files using ftp
   cd ~
4. Move each file to the appropriate subdomain directory for the domain.
   e.g. mv blog.tar.gz /home/domain-user/www/blog/
5. Change to the appropriate subdomain directory for the domain.
   e.g. cd /home/domain-user/www/blog/
6. UnTar the subdomain files
   tar -zxvf *.tar.gz
   rm forum.tar.gz
7. Set the correct ownership of the files
   chown domain-user.domain-user * -R

Now test the subdomain and check all file permissions as necessary.

How do I automatically delete old emails on CPanel ?

HOW-TO Have your old email automatically deleted

If you have a mailbox that is always going over-quota or filling up with mail like your default account or your spam box and you don't want to have to keep logging in and deleting the emails manually this howto will show you how you can have it automatically deleted.

1. Login to your cpanel and click on the Cron jobs icon
2. Next click on the Advanced (Unix Style) button to open the cron manager.
3. Now let's say you want to have *ALL* the emails in your default email accounts inbox deleted that are older than 10 days and have it run at 6:45 AM each day.
   
   To do this enter the following information in the following fields:
   Minute: 45
   Hour: 06
   Day: *
   Month: *
   Weekday: *
   Command: /usr/bin/archivemail --quiet --delete --days 10 /home/{USER}/mail/inbox
   
   Make sure you replace {USER} with your actual cpanel username.
4. Hit the Commit Changes button and wait until sometime after 6:45 AM (assuming you set it up to run at that time) and login to your default email account to see if your emails have been deleted
   If everything looks good your default inbox will now have any emails that are older than 10 days automatically deleted
   To login into your default email account you use your cpanel username and password

If you wanted to have all the emails deleted that are older than three days you would simply change the --days option to 3

If you wanted to have all emails inside your mail directory including sent mail, spam, etc. that are older than 30 days deleted...
/usr/bin/archivemail --quiet --delete --days 30 /home/{USER}/mail/*

If you had an email account named info @ yourdomain.co.uk and wanted to have all the emails in that inbox that are older than seven days deleted...
/usr/bin/archivemail --quiet --delete --days 7 /home/{USER}/mail/{yourdomain.co.uk}/info/inbox

If you had an email account named info @ yourdomain.co.uk and wanted to have all the emails in your sent-mail folder that are older than twenty-one days deleted...
/usr/bin/archivemail --quiet --delete --days 21 /home/{USER}/mail/{yourdomain.co.uk}/info/sent-mail

Don't forget to change {yourdomain.co.uk} to your actual domain name !

You can look in your mail directory via your ftp client or the online file manager to see where your mailboxes are located.

PLEASE NOTE: We *CANNOT* recover mail deleted in this manner, so please use this tutorial at your own risk

Why do I get a cPanel / WHM Invalid License File Error Message ?

This can be caused by a number of things, including ...

• invalid hostname resolution
• incorrect system date/time
• IP address binding issues
• local firewall rules

If that checks out OK, then you should follow the Cpanel Forum Thread on Expired Licences

In our experience it is usually caused by either changes to your hostname/ip setup, or a mistake in your firewall rules.

How do I set up an automated reply to incoming emails on CPanel ?

Creating an Autoresponder

1. Login to your webmail interface through http://{domain}/webmail
2. Go to Autoresponder Options
3. Enter your name in the From field
4. Enter the subject you wish the recipient to see in the
5. Subject field
6. Choose the character set the email will be sent in by selecting an option from the drop field
7. If you wish for the email to display html code in web form, click the tick box next to HTML
8. Provide a body for your message. For example: "I am out of the office until Monday July 23rd. Please speak to my assistant Veronica on 01234 567890 for any emergencies."
9. Click on Setup Autoresponder

How do I set up an Out Of Office reply for incoming emails on CPanel ?

Error: LogFile parameter is not defined in config/domain file on CPanel/WHM Servers

LogFile parameter is not defined in config/domain file Setup
('/home/{user}/tmp/awstats/awstats.domain.com.conf' file, web server or permissions) may be wrong.
See AWStats documentation in 'docs' directory for informations on how to setup awstats.

1. The /home/{user}/tmp doesn't have the correct permissions, you can fix this with ...
   • chmod 700 /home/*/tmp
2. The account has exceeded their disk quota and the awstats.domain.com.conf file cannot be created/updated.
   The stats will not run until the disk quota has been increased for the affected accounts.

You also might have to wait up to 24 hours for logs to run again, or you can force logs to run ...
To run the webstats for one account:

• /scripts/runweblogs {user}

• /scripts/runlogsnow

How to update CPanel/WHM from shell command line (SSH) ...

It is highly recommended to *ONLY* do your control panel updates from the shell, whilst you are watching the screen.
Updating using the web-scripts is prone to failure, and dependant on YOUR connectivity to the internet.
You should *NEVER* just switch on automatic updates and hope for the best - letting someone else decide what and when to update your system, will lead to downtime.

# bring all cpanel scripts up to date

• /scripts/updatenow

• /scripts/upcp ---force

• /scripts/mysqlup --force

• /scripts/exim4 --force

• /scripts/fixeverything

Finally restart the Cpanel/WHM process with

• /etc/init.d/cpanel restart

Why does my PHP/MySQL based website / blob / forum / wiki show MySQL errors ?

• back up your database using phpMyAdmin (EXPORT)
• choose REPAIR from the drop down menu, select all your tables and select the repair option.
• choose OPTIMIZE from the drop down menu, select all your tables and select the optimise option

Basic Exim troubleshooting

• Display the current exim configuration
  exim -bP
• List the messages currently in the exim queue
  exim -bp
• Count the messages currently in the exim queue
  exim -bpc
• Combine a List with sSummary
  exim -bp | exiqsumm
• Explain current exim status and function
  exiwhat
• Test a mail address
  exim -bt {full-email-address}
• Test incoming mail connection as if from an IP
  exim -bh {IP}
  If your mailserver is rejecting mail from a specific location this will allow you to test as if you were at that IP (note any mails created are auto-discarded)

How Do I Create a RoR (Ruby on Rails) Application ?

1. Login to your Control Panel at http://{domain}/cpanel
2. Click on the icon for Ruby on Rails
3. Select the option Load on boot to start the applcation
4. Give your application a name in the App Name field
   We suggest you call your first application test
5. The Application Path should be automagically completed for you as public_html/{application}
   e.g. public_html/test
6. Select the option production as the Environment (default)
7. Click on Create to build the Application and RoR Framework layout.

You should now test your Ruby on Rails Application has been deployed. In a browser go to http://{domain}/{application}/public/

This should show you the default Ruby index page with the Welcome Aboard message.
You have now setup the RoR Application framework for your new development on Othello:Hosts::Developer Hosting

You can now start uploading your
.rb application class files to app/controllers/
.rhtml view files to app/views/{class}/

Modify your config/routes.rb
add a map.connect line to link the application url to your main class
etc.

You may need to modify the .htaccess file for the {application}/public directory...
check for RewriteRule ^(.*)$ dispatch.cgi [QSA,L]

You can check your Applications status in the control panel

1. Login to your Control Panel at http://{domain}/cpanel
2. Click on the icon for Ruby on Rails
3. If it is Not Running, click on the Run Action to start an "Available Ruby on Rails Application"

   Note:
   The most common error is a "400" Error, indicating you have made a mistake following the instructions above - normally forgetting the trailing slash on the URL after public.

   For help and assistance with Ruby on Rail, please visit the official site at rubyonrails.org.
   Please remember that OthelloHosts.net will not teach you how to program in Ruby or Rails, and support will not be able to help you debug your applications - if you are an application developer you are expected to know how to do these things yourself.

How do I stop Cpanel reporting /usr/bin/crontab permissions are wrong. Please set to 4755.

• Login to your server by ssh
• su - to switch to the root user
• as per the instruction provided by the control panel, set the required permissions
  chmod 4755 /usr/bin/crontab
• restart the cron process
  service crond restart

If you do not have root SSH access (are on a shared/virtual server, a managed VPS or an Othello Manage-Dedicated server), then please raise a ticket for support who will be happy to assist.

What is the path to ImageMagick ? Where is ImageMagik ?

• Mogrify: /usr/local/bin/mogrify
• Convert: /usr/local/bin/convert
• Identify: /usr/local/bin/identify

My website is down...

How do I forward my email to another address in CPanel / WHM ?

CPanel Email Forwarding

In cPanel, email accounts which forward to another address are simply known as forwarders.

To create a forwarder, click the "Email" icon. Then select "Forwarders". Finally, click on "Add Forwarder"

In the from name field, enter the address which you wish to forward from e.g. enter george to forward all emails sent to george@(yourdomain) to another address.

In the forwarding to address field, enter the address to which you wish to deliver the forwarded emails - This address *MUST*exist as a valid mailbox somewhere - on the same server/domain or an external one - do NOT forward to a forwarder - this will get your email added to blocklists/blacklists and prevent your email from ever being delivered again.

In your domain name field, enter the hosted domain name for this forwarder - this allows you to have separate forwarders for each domain hosted in your account if required.

Additional Notes

If you enter the from name of an existing POP mailbox account, emails will be duplicated to the forwarding address and the local mailbox - This is NOT recommended.

To forward emails to multiple destination addresses, simply repeat the process of creating a new forwarder, using the same from-name each time, but specifying a different forwarding-to address.

Migration from DC-Hosting Windows to Othello Linux plans

1. Sign up for the new Linux hosting plan of your choice (Personal-2 is the equivalent package) at http://othellohosts.net/host_personal_cpanel.htm *DON'T PAY THE INVOICE*
2. Put in the notes/comment field that you are moving from DC-Hosting and supply your DC Hosting account number. We will then adjust the due-dates on the account to take account of payments for the Windows hosting and void the new invoice.
3. Upload your content to the new server using the temporary access details that will be in the welcome email or update the ticket if you want us to copy over your current site.
4. Setup any required email addresses in the new temporary control panel.
5. Create a support ticket when done and we'll "switch" the accounts over - or you can do it any time by clicking "my domains" then "view/edit" in the Othello client portal and set the nameservers to those in your welcome email.
6. Once it's all switched over log into the DC-Hosting control panel and select billing/cancel to delete the old site and stop it doing any further charging for the old account.
7. If you have any problems/questions/help needed during the process please create a support ticket.

Control Panel - Plesk

Can I get multiple copies of mails sent to me?

To receive copies to more than 1 address, then additional addresses can be added manually by the server administrator to...

• /var/qmail/mailnames/{domain}/{mailbox}/.qmail

This is ideal for those who want a copy sent to a pop-box/external mailserver *and* a copy sent to a device like a BlackBerry.

Contact support for futher assistance.

Why does PLESK say I have used up all of my resources?

• domains
• email addresses
• databases
• disk space

Collectively known as resources

Please contact the Sales department for upgrade options if you need additional resources / features.

Why can I not add any more email accounts?

You allocate these resources by using the Limits link in the control panel:

• Login to Plesk.
• Select the domain you wish to update.
  This will show you the current resources assigned and used.
• Click on Limits.
• Adjust as required.
• Click OK when finished.

Specific Example

My hosting account says 25 e-mail accounts. I currently use 21 so why does it say I can not add any more? No of email addresses in plan - 25 No allocated to domain1 : Mailboxes 9 No allocated to domain2 : Mailboxes 12 No allocated to domain3 : Mailboxes 2 No still available to allocate : 2 Go to the domain you wish to assign them to and click on *limits* to allow the use of the remaining 2 email accounts to that domain.

Why can I not add any more databases ?

You allocate these resources by using the Limits link in the control panel:

• Login to Plesk.
• Select the domain you wish to update.
  This will show you the current resources assigned and used.
• Click on Limits.
• Adjust as required.
• Click OK when finished.

If your plan doesn't come with enough resources for your needs, please contact the Sales Team about an inexpensive upgrade.

Why can I not add any more webmail emails addresses ?

You allocate these resources by using the Limits link in the control panel:

• Login to Plesk.
• Select the domain you wish to update.
  This will show you the current resources assigned and used.
• Click on Limits.
• Adjust as required.
• Click OK when finished.

If your plan doesn't come with enough resources for your needs, please contact the Sales Team about an inexpensive upgrade.

Why can I not add any more domains or subdomains ?

You allocate these resources by using the Limits link in the control panel:

• Login to Plesk.
• Select the domain you wish to update.
  This will show you the current resources assigned and used.
• Click on Limits.
• Adjust as required.
• Click OK when finished.

If your plan doesn't come with enough resources for your needs, please contact the Sales Team about an inexpensive upgrade.

How do I access the Plesk control panel ?

i.e. if your domain was designRweb.co.uk then your Plesk CP logon would be at ...
http://designRweb.co.uk:8443/

You do not need to (and possibly cannot) access it by IP address.

The control panel information is encrypted with SSL, but it is a standard application self-signed certificate which may give you a security error to acknowledge first.

If you view the certificate (issued under name plesk) and then install the certificate, you will bypass the security message on all future visits.

What is the server path to my files ?

Plesk (linux)

CPanel (linux)

Cobalt (linux)

HSphere (linux)

Ensim Pro (linux)

Direct Admin (linux)

HSphere (windows)

HELM (windows)

Plesk (windows)

How do I create a MySQL database in Plesk ?

1. Login to your control panel
2. Select the domain you want to the database associated with.
3. Click on the Databases icon.
4. Enter a name for your database in the Database Name input field
   Click the Add button.
5. Enter a name for the database owner in theNew User input field
   Click the Add button.
6. Enter and confirm a password for the new DB User
   Click the Update button.

Details of the MySQL DB and DB User can be seen in the control panel in the Database Administration page.

You may add MySQL Databases and Users as long as there are remaining resources available in your hosting plan.

How to create custom error pages ...

To use your own custom error pages you must first create the html page(s) you want displayed ... for simplicity we recommend that they are named the same as the error code for which they are to be displayed. i.e. 404.htm for the page to be displayed on a 404 error. Some common error codes are ...

• 401 - Authorization Required.
  This document is displayed when a visitor supplies an incorrect username/password to a restricted area of your web site.
• 403 - Forbidden.
  This document is displayed when a visitor tries to access an area of your web site which you have specifically forbidden access.
• 404 - File Not Found.
  This document is displayed when a visitor requests a specific page and the page is no longer available (renamed or deleted).
• 500 - Internal Server Error.
  This document is displayed when an error occurs while running a script.

Your website is hosted on an Apache based webserver. For a complete description of the ErrorDocument directive see http://www.apache.org

To activate your own error pages, you must ...

1. Download the file called .htaccess from the root directory of your web site (if there is one already)
   It MUST BE downloaded in ASCII mode.
   Before making any changes make a backup copy - if this file is not correct your site may become unavailable.
2. Using a text editor/Notepad [NEVER USE WORD/WORDPAD] add the following line:
   ErrorDocument ErrorDocumentNumber FullUrl
   where ErrorDocumentNumber is the Apache number e.g. 404 and FullUrl is the full http location of your error page.
   e.g. ErrorDocument 404 http://www.yourdomain.co.uk/404.htm
3. Save your .htaccess file and the upload it to the root of your website, again using ASCII mode.
4. Test it. First by going to your home page. Then go to a page that will force the error page to be displayed.
   For example, assuming a page called test404.html does not exist in your site, enter into your browser address bar http://www.yourdomainname.co.uk/test404.htm
   Your new 404 error page will be displayed.

If after uploading your new .htaccess file, your web site becomes unavailable, restore the .htaccess file from your backup. You did make a backup - didn't you ? then start again from [2].

Useful links for Windows Plesk Servers ...

Windows Plesk Servers - QuickLinks

SW-Soft (The Authors)

Plesk 7 for Windows

Plesk 7 for Windows Documentation

The Plesk 7 for Windows Forum

Online Manual for Clients

Online Manual for Users

Advanced Features Manual online

How do I use SSI (server Side Includes) ?

The definitive guide for SSI use with your OthelloHost package is http://httpd.apache.org/docs/howto/ssi.html

It is possible, using an .htaccess file to set the Server SSI pre-processor to read any kind of file (usually restricted to xhtml type files) with these entries:
Options +Includes
AddHandler server-parsed .shtml .shtm .html .htm .xhtml .xhtm

This will cause all files ending in .shtml .shtm .html .htm .xhtml and .xhtm to be parsed by the SSI Pre-Processor Engine on the server

How do I make directories browsable ? How to fix 403 forbidden errors .

How to allow the browsing of directories which do not have index.htm pages

When you access any location on a web server, the serevr expects to serve up the EXACT named page requested, and if no page name is specified, to show the default page (usually index.htm). If no page is specified, and no index page is found, but other files exist, the server will return a 403 Forbidden Error.

To allow an uploaded directory of files to be listed, without having to link to each of them from an index page, then you need to enable Directory Browsing for that directory using the .htaccess file.

Making directories browsable:
• Create a new text file, in a plain text editor (like Notepad or Textpad - do not use Word/Wordpad)
• Enter this line *exactly*:
  

  Options +Indexes

• Save the file with the name ".htaccess" (note the leading "." character)
• Upload the file to the directory you wish to make browsable.

Now you have told the webserver (by the .htaccess options Options +Indexes that you want to allow automatic index file creation in that directory.

The automatic index file created will show a list of all the files (if any) that are inside the directory, and any directories below it.

Where do I upload my Custom Error Pages in Plesk ?

• connect to your account using FTP
• browse to directory (folder) called error_docs
• upload your html pages for each error code

How do I force Statistics (Webalizer and AWstats) to run on Plesk Servers ?

Updating Webalizer and AWStats on Linux Plesk Servers from SSH

• To force an update to all sites daily statistics ...
  /usr/local/psa/admin/sbin/statistics --calculate-all
• To update the plesk stats for just one site ...
  /usr/local/psa/admin/sbin/statistics --calculate-one --domain-name={domain}
• To switch from webalizer to awstats ...
  /usr/local/psa/admin/sbin/webstatmng --set-configs --stat-prog=awstats --domain-name={domain}
• To completely reset the webalizer for a domain ...
  /usr/local/psa/admin/sbin/webstatmng --clean --domain-name={domain}
  /usr/local/psa/admin/sbin/webstatmng --unset-configs --stat-prog=webalizer --domain-name={domain}
  /usr/local/psa/admin/sbin/webstatmng --set-configs --stat-prog=webalizer --domain-name={domain}
  /usr/local/psa/admin/sbin/statistics --calculate-one --domain-name={domain}
• If the statistics cron fails ...
  This is generally that the log files are too large, to open/process.
  rm -fr /home/httpd/vhosts/*/statistics/logs/*.gz
  rm -fr /home/httpd/vhosts/*/statistics/logs/*.1
  rm -fr /home/httpd/vhosts/*/statistics/logs/*.2
  rm -fr /home/httpd/vhosts/*/statistics/logs/*.3
  rm -fr /home/httpd/vhosts/*/statistics/logs/*.4
  rm -fr /home/httpd/vhosts/*/statistics/logs/*.processed
  then examine the sizes of all the access logs with
  ls -l -a /home/httpd/vhosts/*/statistics/logs/access_log

What is the path to ImageMagick ? Where is ImageMagik ?

• Mogrify: /usr/local/bin/mogrify
• Convert: /usr/local/bin/convert
• Identify: /usr/local/bin/identify

My website is down...

How do I access the PLESK Webmail ? Where is webmail/horde on Plesk servers ?

How do I access the webmail facility on plesk ?

Webmail is available by default at:
http://webmail.yourdomain.co.uk

How do I use a Microsoft Access database on Windows Plesk Hosting.

Uploading your database

1. Login to your the Plesk Control Panel and open the File Manager.
2. Open the private folder and select Add New Folder.
3. Click the Browse button and location the database file (*.mdb) file from your local computer.
4. Press the OK button to upload it.

Setting up a database connection

1. Click on Home to return to the Home page and select ODBC Settings under Services.
2. Click on the "Add new ODBC DSN" button
3. Enter the name of the new connection for the database uploaded in the previous steps (You must only use letters and numbers - no spaces). You can also add an optional description.
4. From the drop down, select "Microsoft Access Driver (*.mdb)" and click OK.
5. Enter the Database File Path, this will be in a format similar to: E:\inetpub\vhosts\<example.com*gt;\private\<uploaded_database.mdb> (See the section Finding the Database Path below) where example.com is your domain name and uploaded_database.mdb is the name of the database uploaded to the site. Normally the domain name will not include the www part.
6. The rest of the fields are optional and are normally not needed.
7. Click on the "Test" button and if the connection has been created correctly you will be shown the message "Connection Successful".
8. If you do not see "Connection Successful" please check you have specifed the correct path (without the www). If you need to enter a password to open the database enter the appropriate username and password details.

Finding the Database Path

1. Save the attachment shown below "showpath.asp" and upload this to the 'httpdocs' folder for your website.
2. Browse to this page in your web browser http://www.example.com/showpath.asp (replacing www.example.com)
3. This should show you a path similar to C:\inetpub\vhosts\<example.com*gt;\httpdocs\showpath.asp
4. To create the path to your database remove the portion "httpdocs\showpath.asp" from the end and add "private\<uploaded_database.mdb>.
5. Once this is working, please remove the file showpath.asp from your website as it is no longer needed

How do I set the database permissions for a Microsoft Access file (*.mdb) on Windows Plesk.

Microsoft Access Database Permissions

1. Login to the Plesk control panel and open the File Manager and locate your database file (normally in private
2. Click on the padlock icon next.
3. Select the "Plesk IIS User" account which is shown on the left. Then select the option to Allow Full Control from the right hand side of the screen and click OK (You must give "Full Control" permissons on the folder the Microsoft Database (*.mdb) file is located in).
4. Your database should now have the correct permissions set

How do I publish my site with FrontPage to a Windows Plesk Server?

Publishing your site with FrontPage

1. Open FrontPage 2000 and from the File menu select "Open Web".
2. Select the local folder containing your web pages (normally in "My Webs").
3. From the File menu select "Publish".
4. Enter the URL of your site in the "Specify the location to publish your web to" i.e. "http://www.example.com/" and click on "Publish".
5. You will now be prompted for your username and password.

How do I setup email on the server and client(Desktop)?

Setting up emails on the server

1. Login to the Control Panel using the details from your welcome email.
2. Within the control panel click on the "Mail" button
3. Type in the name part of the email address you are setting up (For example "user" is the name part of the email address "user@example.com") into the "Mail Name" field.
4. Check the "Mail Box" option.
5. Enter the required password for the mail account.
6. Click on "Update".
7. Your email is now setup on the server and you can configure it on the client/desktop.

Setting up email on the client (Desktop)

1. Open Outlook Express, select "Accounts" from the "Tools" menu.
2. On the Mail tab, click "Add" and then select "Mail".
3. Type in your full name as you want displayed when people receive emails from you and click on "Next".
4. Type in your email address (as setup on the server as above), and click on "Next".
5. Select incoming mail server type as POP3, In the incoming mail field enter "mail." i.e. if your domain was "example.com" you would enter "mail.example.com".
6. In the outgoing field enter the same details as incoming and click "Next"
7. Enter your username (full email address) and password for this email address as setup above and click on "Next".
8. Select the new account in the list of mail accounts and click "Properties"
9. Click on the "Servers" tab, and check the "My server requires authentication" option and click "OK".
10. Click on "Close", your account is now setup.
 

How do I add a user to my MySQL database through the plesk control panel?

1. Login to your control panel
2. Select the domain you want to the database associated with.
3. Click on the Databases icon.
4. Click on the Database you wish to create the user for.
5. Click Add New Database User.
6. Enter the required Username and Password and click OK

Where is phpmyadmin in Plesk?

Control Panel - H-Sphere

What is the server path to my files ?

Plesk (linux)

CPanel (linux)

Cobalt (linux)

HSphere (linux)

Ensim Pro (linux)

Direct Admin (linux)

HSphere (windows)

HELM (windows)

Plesk (windows)

How to create custom error pages ...

To use your own custom error pages you must first create the html page(s) you want displayed ... for simplicity we recommend that they are named the same as the error code for which they are to be displayed. i.e. 404.htm for the page to be displayed on a 404 error. Some common error codes are ...

• 401 - Authorization Required.
  This document is displayed when a visitor supplies an incorrect username/password to a restricted area of your web site.
• 403 - Forbidden.
  This document is displayed when a visitor tries to access an area of your web site which you have specifically forbidden access.
• 404 - File Not Found.
  This document is displayed when a visitor requests a specific page and the page is no longer available (renamed or deleted).
• 500 - Internal Server Error.
  This document is displayed when an error occurs while running a script.

Your website is hosted on an Apache based webserver. For a complete description of the ErrorDocument directive see http://www.apache.org

To activate your own error pages, you must ...

1. Download the file called .htaccess from the root directory of your web site (if there is one already)
   It MUST BE downloaded in ASCII mode.
   Before making any changes make a backup copy - if this file is not correct your site may become unavailable.
2. Using a text editor/Notepad [NEVER USE WORD/WORDPAD] add the following line:
   ErrorDocument ErrorDocumentNumber FullUrl
   where ErrorDocumentNumber is the Apache number e.g. 404 and FullUrl is the full http location of your error page.
   e.g. ErrorDocument 404 http://www.yourdomain.co.uk/404.htm
3. Save your .htaccess file and the upload it to the root of your website, again using ASCII mode.
4. Test it. First by going to your home page. Then go to a page that will force the error page to be displayed.
   For example, assuming a page called test404.html does not exist in your site, enter into your browser address bar http://www.yourdomainname.co.uk/test404.htm
   Your new 404 error page will be displayed.

If after uploading your new .htaccess file, your web site becomes unavailable, restore the .htaccess file from your backup. You did make a backup - didn't you ? then start again from [2].

What is the path to ImageMagick ? Where is ImageMagik ?

• Mogrify: /usr/local/bin/mogrify
• Convert: /usr/local/bin/convert
• Identify: /usr/local/bin/identify

How can I transfer my hosting to you with no down time?

It is possible to transfer your hosting to us without suffering any downtime, please follow these instructions...

• Do NOT change your domain name servers yet...


• First signup for a hosting account with us, you will be able to access this immediately and upload your web site using your usual software.


• In your signup email you are provided with an instant access URL - you can use this to check your web site and make sure it is all working as required.


• You should also setup any email accounts you require via your online control panel with us


• Once you are happy everything is configured as needed on our servers you should go to your domain name registrar (the company your domain name is registered with) and change your name servers to point to us...
  
  ns1.dc-servers.com
  
  ns2.dc-servers.com
  
  ns3.dc-servers.com


• When you have updated this, the changes will propagate around the world, this *can* take up to 72 hours.


• After 72 hours you can be sure that the DNS changes will have propagated, at this point you may want to check your old hosts mail servers to pickup any email that was delivered there during the propagation.


• Now you can delete your OLD hosting account.

If you have any problems or questions please let us know.

How to remove protected folder (remove .htaccess)

What are your name servers?

SSL Services

There are two types of SSL service available, shared SSL and dedicated SSL, to explain the differences...

Shared SSL...

This option is cheaper than the full SSL service, this is because you do not require a dedicated IP address and you do not have to purchase your own SSL certificate - you share one of our secure certificates. Your secure website address would look something like this...

https://whatEverYouLike.secure-websites.com/

So you choose a subdomain from our domain "secure-websites.com"

This is equally as secure encryption wise as a full SSL service.

Full SSL...

With this option you will need a dedicated IP address, and your own SSL certificate. You are able to have the secure URL to look exactly as you require, ie you can base it on your own domain name, ie

https://www.yourexactdomain.com/

We can offer certificates starting from £20 a year and up - the difference between them is the "trust" level - because SSL is not always just about encryption but also about trust.

For example, if you use our shared SSL service the certificate will not be registered to your company or domain name - but it is still secure from transmitting data over the internet.

On full SSL, with a £40 certificate you can have the asthetics of using your own domain name, and the encryption between client and server - but the level of trust is low since these certicates are very easy to acquire. This may suit you, if you do not do ecommerce and want to use your own domain for the SSL service.

Again on full SSL, with a slightly more expensive certificate, you get a trust logo ( Like the one we have at https://dc-hosting.com/ ) with these the trust is built in because the certificates are only issued once certain criteria are met and certain documents are provided and confirmed.

With the event of some new browsers that can show a green bar for secure sites - we can also offer EV SSL certificates, these are special Extra Validation certificates, they do cost more, but can provide the visitor to your site with more much more confidence in the trust and security.

If you have any questions on this please let us know via our support site @ http://www.HostAssist.co.uk

I cannot send / receive email

My email has stoped working ...

My website is down...

I was a DC-DOMAINS.com (dc domains .com) customer - how do I manage, update, see or renew my domain ?

DC-Domains.com has become OthelloNames.net

To self-manage your existing domain names visit the new Client Portal at http://my.othellotech.net/
- it uses the same details you used at dc-domains.com (email address and password)

You can click "My Domains" and see a list of your currently owned domain names and on each you want to change click "View Details" and then the renew button, or you can wait until 21 days before expiry and you'll get an automated invoice to pay

If you would like them to "auto-renew" you can simply add "add funds" to your account which will be spent on the renewals as they are required completely automatically.

Any you dont want anymore you can mark as "allow to expire", and (unless you return to change back to "invoice for renewal" will simply be cancelled at the end of their registered term.

How do I use Google Apps / GoogleMail /Gmail for my domains email service through HSPhere ?

1. Make sure you have collected all your emails
2. Log into your HSphere Control Panel
3. Click on Email
4. Delete all your email accounts that you had for the domain
5. Return to the main Control Panel screen
6. Click on Domain
7. Turn OFF the email service
8. Return to the main Control Panel screen
9. Click on Domain
10. Click on the DNS configuration edit icon
11. Delete the built in MX records for your domain
12. Delete the existing mail.domain CNAME record
13. Add the A, CNAME and MX records exactly as supplied by Google
    for any specific help with the A/CNAME/MX records they supply, you *will* need to contact Gogle, as we do not run their email service and only they can assist in it's configuration

Please remember that many ISPs and email systems will have "cached" the old details, and it can be upto 7 workingdays before everyone realises your email service has moved. No email will be delivered to or accepted by our servers once you start the process, so it *should* all eventually get to your google mail account, depending on the *senders* ISp and mail setup.

Email

Outlook Error 0x800CCC80 when sending email. . Unable to send email - no connection to mailserver on port 25.

The connection to the server has failed. Account: '', Server: 'mail.mydomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E" error when attempting to send emails.

If your Outlook Email Programis reporting error "0x800CCC80" when attempting to send an email, then your email program is not correctly configured or your ISP is intercepting the outbound emails (hence unable to contact the mailserver on port 25 (Outbound SMTP email)).

This will be caused by one or more of:

• incorrect username
  it should be your full email address as you created in the control panel
• incorrect password
  it should be your email account apssword as you set it in the control panel
• incorrect mailserver
  it should be mail.(yourdomain)
• incorrect authentication settings
  under Tools > Account Settings > More Settings > Outgoing Server select "Log on to incoming mail server before sending mail" also called "My Outbund Server requires Authentication - same as incoming"

For the avoidance of doubt ... it *IS* an error with your email program configuration which only you can fix, or a problem with whomever you use for the internet connection blocking your outbound emails.

Please do not contact support for assistance regarding "0x800CCC80" as there is nothing we can do to fix your email program and if your ISP is applying port limiting/blocking to port 25 like BT, Virgin, Sky, AOL etc, then you _will_ need to upgrade to a decent ISP that provides a proper connectivity service, not just a "facebook browsing" service.

See OthelloConnect.net ADSL for our broadband connectivity services.

Test POP3 access

What is the maximum size of email/attachments I can receive?

How can I change my mail password?

How to configure SMTP Authentication with Outlook Express on a Mac

If you are running Outlook Express on a Mac ytou may have problems using SMTP Authentication

Outlook Express 5.02 has a bug in SMTP authentication that appears in some installations - you can get around this by following these instructions...

 

1. Open Outlook Express and go to the menu item Tools and choose Accounts.

 

2. Next, select the your email account. If you have multiple accounts that require authentication, you will need to edit them one at a time.

With the account name selected (highlighted), click on Edit. This will open the dialogue box shown below.

 

3. On the bottom of the page, you will see Click here for advanced sending options. Click on this link/button, and the additional dialog box Advance Sending Options will open. See below.

 

4. Now, put a check mark in the box for SMTP server requires authentication.

Then, put a check mark in the box for Log on using. See below.

 

5. Now, to get this to work you need to enter your user ID as your email address - BUT - you must replace the @ with a % See below.

 

NOTE : This is ONLY changed in the Advanced sending options box

How to configure SPAM Protection

Cannot send email using Eudora

How to empty your mail box

Looks like spam sent from my email address? Setup SPF...

Change SMTP port in Outlook Express

How do I access dc-hosting webmail system ? How do i read my hsphere email when out of the office ?

Mail hosted externally (Remote MX)...

How to make Outlook auto remove mail from the server

Change SMTP port...

How to enable SPF (Sender Policy Framework)

How to switch off auto responders

How to switch off email catch all...

How do I create a email account?

How to setup SMTP Authentication

553 sorry, that domain isn't allowed to be relayed thru this MTA

	I cannot send email
	How to setup SMTP Authentication

I am getting spam mail

Can't send mail - spamhaus

Test to see if your ISP blocks external SMTP

Cannot receive email...

How do I use Google Apps / GoogleMail /Gmail for my domains email service through HSPhere ?

1. Make sure you have collected all your emails
2. Log into your HSphere Control Panel
3. Click on Email
4. Delete all your email accounts that you had for the domain
5. Return to the main Control Panel screen
6. Click on Domain
7. Turn OFF the email service
8. Return to the main Control Panel screen
9. Click on Domain
10. Click on the DNS configuration edit icon
11. Delete the built in MX records for your domain
12. Delete the existing mail.domain CNAME record
13. Add the A, CNAME and MX records exactly as supplied by Google
    for any specific help with the A/CNAME/MX records they supply, you *will* need to contact Gogle, as we do not run their email service and only they can assist in it's configuration

Please remember that many ISPs and email systems will have "cached" the old details, and it can be upto 7 workingdays before everyone realises your email service has moved. No email will be delivered to or accepted by our servers once you start the process, so it *should* all eventually get to your google mail account, depending on the *senders* ISp and mail setup.

Errors

error '80004005' Could not find installable ISAM

Directory Listing Denied / Changing default index page / You are not authorized to view this page

This is displayed when there is no default
index page, for example there is no file named


1. default.htm
2. default.asp

3. default.html
4. index.html
5. index.htm

6. index.asp

This means the server does
not know what to display. You can fix this a number
of way,

1. Create a file with a name like
one above


2. Switch on directory
browsing - this means if no default page is found
the server will automaticvally display all pages and
folders as links for the user

• Log on to your control panel


• Click the "Domains" link


• Click the domain name you wish to edit


• Click the "Edit" icon next to
  the label "Web Service"


• Under the "Settings" title
  next to the label "Indexes" click
  the "Enabled" button and then
  click "Submit"

3. You can change the default page for the folder
you have this problem with

• Log on to your control panel


• Click the "Domains" link


• Click the domain name you wish to edit


• Click the "Edit" icon next to
  the label "Web Service"


• Near the bottom of the page switch on
  "Directory Indexes" - now you can enter
  different folder and file names to become your
  defaults.
  eg if you wanted http://yourdomain.name/start.html
  to be your default page you would enter "start.html"
  
  

Fault Finder (beta)

Note : This is beta software that we are writing and trialling - it will only operate on Windows machines which have .NET 2 installed nad is currently only tested on Windows XP and Windows 2003

If you do not have the Microsoft .NET 2 framework installed please install it

Once installed you can download the dcFaultFinder. This is a simple executable program that can be saved and run anywhere on your machine - this application is written by DC-HOSTING and simple runs simple commands on your machine to test access to your domain name.

When running the application you should enter some details on the form...

• Domain name : In here enter your own domain name that you are having problems with


• If you are having email problems please also complete these steps...
  
  
  
  • Email username : In here just enter the first part of your email address (the part <em>before</em> the @ sign)
  
  
  • Email Password : In here enter the email password for the anbove address
  
  
  • Check the SMTP Test box
  
  
  • Check the POP3 Test Box
  
  
  
  


• Press the "Run tests" button


• When this is complete click the "OK" button on the message box


• Click the "Copy Results" button


• Post the details in to your support ticket with us.

Microsoft JET Database Engine error '80040e14', Syntax error in...

PHP Error messages

How to enabled error log (Linux error_log)

Flash Movies

Change control panel & FTP passwords

Changing your hosting plan & billing period

Using Webmail

Creating & transferring a domain